Join Our Referral Management Team
Start or develop your career in healthcare administration with an opportunity to support the delivery of NHS referral services within a national healthcare organisation.
As a Referral Management Clerk, you’ll work within our Operations Directorate, supporting the delivery of our NHS Single Point of Access Referral Service and/or our Telemedicine Community Urgent Eyecare Service. You’ll help ensure referrals are managed accurately, safely and efficiently, while supporting patients, healthcare providers and internal teams.
This is a great opportunity for someone who is organised, detail-focused, confident using IT systems, and motivated to provide a high standard of support within a healthcare environment.
Vacancies and Working Pattern
We are currently recruiting at least 3 Referral Management Clerks with varying availability, including full-time and part-time opportunities.
Working patterns may include:
- 5 days per week
- 3 days per week
- Other part-time working patterns based on business need
Please note: all vacancies require Saturday working availability.
Final working patterns will be confirmed based on service requirements and candidate availability.
Salary
The FTE salary is £24,570 per annum.
Part-time salaries will be calculated on a pro-rata basis, depending on confirmed working hours.
Location
This is a hybrid role, combining home working with attendance at our Manchester Head Office in line with our hybrid working policy, subject to the successful completion of the probationary period.
What You’ll Be Doing
- Coordinate and prioritise NHS referrals in line with service requirements
- Manage NHS and PES inboxes, list allocation and referral monitoring
- Support the oversight and management of eRS referral lists
- Ensure daily referral management tasks are completed safely, accurately and in line with risk processes
- Provide excellent customer service to patients, providers and stakeholders
- Respond to enquiries through Help Scout and NHS email inboxes
- Work collaboratively with the failsafe team to support accurate referral tracking
- Support training, knowledge sharing and team development where required
- Assist with data input, monitoring, reporting and process improvements
- Support the mobilisation of new referral management services
- Carry out other duties as required to meet service and organisational needs
What We’re Looking For
Essential Criteria
- Minimum of 12 months’ administration experience
- Excellent interpersonal skills and the ability to think logically
- Ability to work independently and as part of a team
- Excellent IT skills, particularly Microsoft Office applications
- Experience of working from home and managing time effectively
- Outstanding verbal and written communication skills
- Strong attention to detail and the ability to process data accurately
- Ability to manage priorities and work effectively under pressure
- A caring and empathetic approach when supporting patients and stakeholders
- Ability to communicate information clearly and concisely
- Commitment to equality, diversity and inclusive working practices
Desirable Criteria
- Minimum of 5 GCSEs, including English and Mathematics
- Experience delivering NHS referral management services
- Understanding of NHS eRS referral systems and NHS smartcard activities
- Experience supporting service improvements or new initiatives
Why Join Us?
- Pension match up to 5%
- Sick and critical illness pay cover
- Electric car scheme
- Enhanced family leave
- Paid compassionate leave
- 25 days’ annual leave plus bank holidays (rising to 30 days with service)
- Training and development opportunities
- Employee recognition awards
- Employee Assistance Programme (EAP)
- NHS Blue Light Card
- Hybrid working (60% home, 40% office)
- Cycle to Work scheme
- Performance-related pay
About Primary Eyecare Services
Primary Eyecare Services is the largest not-for-profit lead care provider in optometry and community eye care services across England.
We work in partnership with Integrated Care Boards, NHS England, Trusts and optical providers to deliver high-quality, accessible services within local communities. Our work is underpinned by strong clinical governance, operational excellence and a commitment to improving patient access to specialist NHS-funded eye care.
How to Apply
If you are interested in applying for this position, please submit your CV along with a covering letter explaining how you meet the essential criteria and your reasons for applying for this post.
Please also include your availability, including confirmation of whether you are available to work Saturdays.
Be the link between patients and care - your contribution matters.
Pay: £24,570.00 per year
Benefits:
- Bereavement leave
- Company events
- Company pension
- Cycle to work scheme
- Enhanced maternity leave
- Enhanced paternity leave
- Sick pay
- Work from home
Ability to commute/relocate:
- Manchester M4 6LN: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Kindly confirm whether you are available to work Saturdays.
Work authorisation:
- United Kingdom (required)
Work Location: Hybrid remote in Manchester M4 6LN
