The post holder will work as part of a team within the Diabetes, Nephrology and Endocrinology and provide expertise in the proactive management of the patient pathway from referral to discharge, ensuring the entire process is managed smoothly. You will be booking in patient tests and booking patient appointments.
The work is fast-paced and can be complex but you will have the opportunity to support our patients and make sure they receive the best possible care.
These roles will ideally suit those with experience within a customer services environment or call centre background with a passion for providing the best possible service to our patients and service users.
Kingston and Richmond NHS Foundation Trust has four key values and we want to employ and work with people who share these values and demonstrate behaviours that support them. They are:
Compassionate - We treat everyone with kindness, understanding and empathy
Inclusive - We are respectful, fair and open, valuing everyone’s unique contribution
Collaborative - We work together across our teams and with our partners and are helpful, positive and supportive
Inspiring - We strive for the best for patients, communities, staff and partners and are always learning and improving
