We are looking for a friendly, professional, and organised Automotive Customer Service Assistant to join our team. This role is ideal for someone who enjoys delivering excellent customer service and thrives in a fast-paced automotive environment.
Key Responsibilities:
- Provide outstanding customer service to customers both face-to-face, over the telephone, and through electronic communication methods such as email and messaging systems.
- Assist customers throughout their vehicle purchasing journey, ensuring a smooth and positive experience.
- Contact customers regarding vehicle purchases, keeping them informed of progress and next steps.
- Arrange convenient vehicle collection appointments and ensure all necessary documentation is completed accurately.
- Respond promptly and professionally to customer enquiries and resolve issues efficiently.
- Maintain accurate customer records and update internal systems as required.
- Liaise with colleagues across departments to ensure seamless service delivery.
- Support the wider team with administrative tasks when needed.
About You:
The successful candidate will:
- Have excellent communication and interpersonal skills.
- Be confident dealing with customers in person, over the phone, and electronically.
- Demonstrate strong organisational skills and attention to detail.
- Be able to work effectively in a busy environment and manage multiple tasks.
- Have a positive, customer-focused attitude.
- Be proficient in computer systems and standard office software.
- Previous customer service experience within the automotive industry is desirable but not essential.
Pay: From £12.80 per hour
Work Location: In person
