As a Project Manager (Dynamics 365 CRM + Business Central) at Akita, you will join a collaborative delivery team responsible for managing end-to-end implementations and ongoing support projects that connect Dynamics 365 CRM and Business Central to deliver measurable business outcomes for our clients.
Lead project delivery: Plan, coordinate and drive Dynamics 365 CRM and Business Central projects from initiation through to go-live and handover, ensuring scope, time, cost and quality targets are met.
Manage stakeholder relationships: Build and maintain strong, professional relationships with clients, sponsors and internal teams to ensure clear expectations, timely decision making and effective escalation handling.
Coordinate cross-functional teams: Work closely with functional consultants, developers, integration specialists and testing teams to sequence activities, remove blockers and maintain delivery momentum.
Ensure fit-for-purpose solutions: Translate business requirements into clear acceptance criteria and work with the technical team to ensure CRM and Business Central configurations, customisations and integrations meet business needs.
Drive project governance and reporting: Maintain project plans, risk and issue logs, RAID registers and regular status reporting; proactively escalate and manage risks to keep projects on track.
Champion quality and change management: Oversee testing, data migration and cutover activities, and support user adoption through training plans, documentation and stakeholder communications.
Promote continuous improvement: Capture lessons learned, suggest process improvements and contribute to best-practice delivery frameworks for Dynamics 365 and Business Central projects.
Provide commercial oversight: Monitor budgets, manage resource allocation and collaborate with sales and account teams on scoping, estimates and contract changes.
Proven project management experience: Several years’ experience delivering Dynamics 365 CRM and/or Business Central projects or similar ERP/CRM implementations, using established project management methodologies.
Technical understanding: Hands-on awareness of Dynamics 365 CRM capabilities, Business Central functionality, integrations (APIs, middleware), data migration and customisation approaches.
Strong communication skills: Ability to explain complex technical topics to non-technical stakeholders and to facilitate workshops, governance forums and steering committees.
Stakeholder and vendor management: Experience coordinating third-party suppliers, internal teams and client stakeholders to achieve agreed outcomes.
Commercial acumen: Comfortable managing budgets, forecasts and change requests to protect margin and deliver value to clients.
Qualifications and tooling: Prince2/APM/PMI or equivalent delivery qualification is desirable; proficiency in Microsoft project management and collaboration tools (Microsoft 365, Azure DevOps, Power Platform) is advantageous.
Personal attributes: Organised, pragmatic and resilient with a proactive, client-focused approach and an aptitude for problem solving and prioritisation.
Akita is an equal opportunity employer and encourages applications from all qualified candidates. We promote an inclusive, respectful workplace where everyone can thrive.
