About the Role
As Care Co-ordinator, you'll be responsible for the day-to-day coordination of care delivery across your locations — ensuring rotas are fully staffed, records are accurate and audit-ready, and care plans reflect each service user's current needs. You'll work closely with the Team Leader and Registered Manager to maintain compliance standards and support a culture of continuous improvement across the team.
Key Responsibilities
- Organise and manage staff rotas to ensure all commissioned care hours are covered, escalating any gaps to the Team Leader immediately.
- Audit care folders, applications, and client records against company policy and CQC's fundamental standards on a [weekly/monthly] basis, logging and resolving any gaps within agreed timescales.
- Ensure individual care plans are created, kept up to date, and communicated clearly to each client and their family.
- Support the supervision of support workers alongside the Team Leader, including spot checks to confirm care delivery meets required standards.
- Handle complaints and grievances in the first instance, escalating appropriately and maintaining a clear written record of actions taken.
- Promote independence and person-centred choice for every client.
- Maintain accurate, audit-ready records across rostering, care planning, and communication logs, using [Care Planning Software] and Microsoft Office.
- Support the Team Leader and Registered Manager in implementing quality improvement actions arising from audits or CQC inspections.
Essential Criteria
- NVQ/QCF Level 3 in Health & Social Care.
- Minimum 2 years' experience in Supported Living, including direct experience coordinating rotas or care delivery (not solely assisting a coordinator).
- Demonstrable experience conducting audits, compliance checks, or quality assurance activity — this is a core requirement for this role.
- Working knowledge of CQC's fundamental standards and current assessment framework.
- Practical understanding of safeguarding adults procedures and the Mental Capacity Act 2005.
- Enhanced DBS check (on the Update Service, or willingness to apply).
- Full UK driving licence and access to a vehicle.
- Right to work in the UK.
- Confident using care planning software and Microsoft Office applications.
Desirable Criteria
- Experience handling formal complaints or grievance processes.
- Experience supporting or leading a quality improvement action plan.
What You'll Need to Succeed
- A methodical, detail-focused approach to records and compliance — you notice gaps before they become findings.
- Strong organisational skills, able to manage multiple rotas and competing priorities under pressure.
- Clear, professional written communication for records, complaints, and family correspondence.
- A person-centred mindset — you treat every client as an individual with choices.
- Confidence raising concerns and following through until they're resolved.
Job Type: Full-time
Pay: £26,000.00-£28,000.00 per year
Work Location: In person
