Returns Customer Service Advisor
Reports To : Returns Manager
Job Purpose : The role of the returns customer services team is to help with the smooth running of the returns department. To ensure the mail order customers receive exemplary service.
Key responsibilities:
- Delivering exemplary customer service at all times
- Process returns accurately and efficiently
- Scan returns into our warehouse
- Process the returned stock
- Process returns paper work in accordance with customer requests
- Apply product knowledge to be able to reply to customer emails and enquiries
- Knowledge of the basic workings of the website
- To data capture accurately all details from calls and make relevant notes on customer records
- Answering the telephone for mail order customer services in a professional manner
- Excellent product knowledge of all catalogue items
- The ability to navigate Elucid the database system to an high level
- Excellent keyboard skills and a knowledge of Excel spreadsheets records
What we are looking for:
- Being a role model for The House of Bruar brand.
- Highly organised and collaborative, working with a wide range of colleagues.
- Excellent customer service skills with a friendly professional manner.
- Thorough working knowledge of database systems and Microsoft package including Word and Excel.
Person Specification:
- Excellent customer service skills with a friendly but professional manner
- Excellent command of the English language both written and spoken
- Exemplary telephone manner
- Ability to work within a team as well as individually
Pay: From £12.75 per hour
Benefits:
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
- Referral programme
- Store discount
Work Location: In person
