About Homesdale
At Homesdale Supported Living, our mission is simple - to empower people to live independently, make their own choices and lead fulfilling lives.
We provide high-quality supported living services for adults with Learning Disabilities, Autism, Mental Health needs, Epilepsy and behaviours that may challenge. Every person we support is unique, and we believe the best support is built around the individual, not the service.
As a growing provider across South East London, we're committed to delivering compassionate, person-centred support that enables people to maximise their independence, develop new skills and become active members of their local communities.
We're now opening a brand new specialist supported living home, and are looking for an experienced Service Manager to lead the service from day one.
About the Role
As Service Manager, you'll take the lead in establishing and managing a new specialist service supporting four young men aged 20-30 with complex Learning Disabilities, Autism and behaviours of concern.
For some of the people we support, this will be their first experience of living away from home. You will play a central role in making this significant life transition safe, positive and empowering for each individual and their family.
The service will deliver approximately 600 support hours per week and sit within our Band 3 Service Manager structure. You'll be supported by an Applied Behaviour Analyst, Registered Manager and Senior Leadership Team.
This is a rewarding opportunity to build a service and team from the ground up, shape a positive culture and make a lasting difference to the people we support.
Key Responsibilities
As Service Manager, you will:
- Provide visible, values-led leadership and establish a positive, accountable and person-centred culture from the service opening.
- Lead, motivate and develop a team of approximately 15-20 staff, ensuring colleagues have the skills, confidence and support required to succeed.
- Manage the day-to-day operation of the service, ensuring safe, consistent and high-quality support is delivered at all times.
- Oversee recruitment, induction, rota planning, supervision, appraisal, training and performance management.
- Ensure support plans, risk assessments and Positive Behaviour Support plans are implemented consistently and reviewed appropriately.
- Work closely with the Applied Behaviour Analyst to improve quality-of-life outcomes and embed evidence-based approaches across the service.
- Manage safeguarding concerns, incidents and investigations promptly, professionally and in line with policy and legislation.
- Complete audits, monitor service performance and develop action plans that drive continuous improvement.
- Promote effective practice in relation to the Mental Capacity Act, Deprivation of Liberty Safeguards and other relevant legal and regulatory requirements.
- Build positive, professional relationships with the people we support, their families, commissioners, health and social care professionals and other stakeholders.
What We're Looking For
We're looking for an experienced, confident and values-led social care leader who can build a new team, establish high standards and create a service where people are supported to thrive.
You'll be someone who is:
- Caring, compassionate and deeply committed to person-centred support, dignity, choice and independence.
- An experienced leader who can build accountable, motivated and high-performing teams.
- A clear and confident communicator who can develop strong relationships with families, professionals, commissioners and colleagues.
- Highly organised and able to manage staffing, resources, priorities and competing demands.
- Calm, resilient and solution-focused, with the confidence to manage risk and lead effectively in complex or challenging situations.
- Knowledgeable about safeguarding, quality assurance, the Mental Capacity Act, Deprivation of Liberty Safeguards and best practice in adult social care.
- Committed to Positive Behaviour Support and improving quality-of-life outcomes for people with complex needs.
Essential / Desirable
- At least two years of leadership experience in health and social care, gained in a Service Manager, Deputy Manager or comparable senior role.
- At least four years of experience supporting adults with Learning Disabilities and Autism.
- At least two years of experience supporting adults who display complex behaviours or behaviours of concern.
- A Level 3 qualification or above in Health and Social Care.
- Knowledge of Positive Behaviour Support and experience of PROACT-SCIPr-UK®, PBS, Studio III, MAPA or a similar approach.
- Existing authorisation to work in the United Kingdom. Homesdale does not offer sponsorship for this role.
What We Offer
When you join Homesdale Supported Living, you'll receive:
- £35,000 annual salary
- Paid Enhanced DBS
- Funded training and qualifications
- Ongoing leadership development
- Dedicated support from an Applied Behaviour Analyst, Registered Manager and Senior Leadership Team
- Employee Assistance Programme and health and wellbeing support
- Employee Discount Scheme and store discounts
- Company pension
- Cycle to work scheme
- Additional leave
- Company events
- Casual dress
- Clear career progression opportunities
- A rewarding leadership role where you can build a brand new specialist service and make a lasting difference
Career Progression
This role sits within our Band 3 Service Manager structure. As Homesdale continues to grow, managers can progress through our leadership framework:
- Band 3 - responsibility for services delivering up to 600 support hours per week.
- Band 2 - responsibility for services delivering up to 900 support hours per week, with Assistant Service Manager support.
- Band 1 - responsibility for services delivering up to 1,400 support hours per week, with a full-time Assistant Service Manager.
As services expand, successful managers may progress through the bands, taking on increased responsibility and benefiting from corresponding salary progression.
Why Join Homesdale?
At Homesdale Supported Living, we don't just support the people who use our services - we support one another.
Our culture is built around five core values that shape everything we do:
Caring - We place the people we support at the heart of every decision and every interaction.
Honesty - We communicate openly, build trust and always act with transparency.
Integrity - We do the right thing, treat everyone with dignity and take pride in delivering high-quality support.
Patience - We understand that everyone is different and respect each person's individual journey and pace of development.
Supportive - We believe great care starts with great teamwork. We encourage one another, celebrate success and invest in the development of our people.
When you join Homesdale, you're joining a team that values kindness, professionalism and a shared commitment to helping people live happier, healthier and more independent lives.
If you're looking for an opportunity to build and lead a brand new specialist service, we'd love to hear from you.
All appointments are subject to satisfactory references, employment history checks and an Enhanced DBS check.
Pay: From £35,000.00 per year
Benefits:
- Additional leave
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Health & wellbeing programme
- Store discount
Ability to commute/relocate:
- Bexleyheath, Greater London: reliably commute or plan to relocate before starting work (required)
Application question(s):
- please confirm that you understand that the organisation does not offer sponsorship, and therefore you do not require sponsorship for the role
Experience:
- Leadership in health and social care : 2 years (required)
- supporting adults with learning disabilities : 4 years (required)
- supporting adults with complex behaviour: 2 years (required)
Licence/Certification:
- Level 3 or above in health and social care (required)
Work authorisation:
- United Kingdom (preferred)
Work Location: In person
