Nottinghamshire County Council is dedicated to serving our community with compassion and commitment. We believe in fostering a culture of continuous learning and development, ensuring our workforce is equipped to meet the diverse needs of our residents. Join us in making a difference!
Are you passionate about empowering others? Nottinghamshire County Council is seeking a Training and Development Officer to join our vibrant Training Academy at the Customer Service Centre. This is a fantastic opportunity for an experienced professional to enhance the skills, confidence, and performance of our dedicated colleagues. You will collaborate closely with the Training and Development Manager to design and deliver exceptional training that supports outstanding customer service and long-term workforce growth. Don’t miss out on this opportunity!
As a Training and Development Officer, your key responsibilities will include:
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Developing Dynamic Strategies: Create and implement training strategies that align with operational priorities.
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Identifying Learning Needs: Assess the training needs of new and existing staff to ensure relevance and effectiveness.
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Delivering Engaging Training: Design and facilitate high-quality training sessions that inspire and motivate.
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Supporting Career Pathways: Assist in developing clear career pathways to enhance staff retention and satisfaction.
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Promoting Continuous Learning: Foster a culture of ongoing development within the Customer Service Centre.
To thrive in this role, you should possess:
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A degree or equivalent experience in a relevant field.
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Evidence of continuous professional development.
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Knowledge of workforce development principles and practices.
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Familiarity with Nottinghamshire County Council's policies and procedures.
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Strong ICT literacy to manage training resources effectively.
We are looking for candidates who demonstrate:
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Customer Care Commitment: A strong dedication to providing excellent service and setting a positive example for others.
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Interpersonal Ingenuity: Exceptional communication skills to build relationships with colleagues and stakeholders.
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Problem-Solving Prowess: The ability to identify challenges and devise effective solutions.
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Organisational Excellence: High levels of organisation to manage multiple training initiatives and budgets efficiently.
At Nottinghamshire County Council, we offer:
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A Place to Belong: Join a friendly, inclusive workplace where everyone is valued.
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Professional Growth: Opportunities for continuous learning and career advancement.
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Work-Life Balance: Flexible working arrangements to support your personal and professional life.
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Generous Leave: Enjoy a healthy work-life balance with ample leave provisions.
If you are ready to make a meaningful impact and help shape the future of our workforce, we encourage you to apply today! Join Nottinghamshire County Council and be part of a team that is rooted in community and dedicated to excellence.
