Senior Customer Service Executive | Liverpool | Full-Time
Location: 2F Geneva Road, Liverpool, England, L6 3AS
We're looking for an experienced and customer-focused Senior Customer Service Executive to join our growing team in Liverpool.
This is an excellent opportunity for someone who enjoys delivering exceptional customer experiences, supporting team performance, and building strong client relationships. You'll play an important role in maintaining high service standards while helping to develop an engaged and customer-focused team.
If you're passionate about customer service, enjoy solving problems, and thrive in a fast-paced environment, we'd love to hear from you.
Your Responsibilities
As a Senior Customer Service Executive, you'll:
- Deliver outstanding customer service across a variety of customer interactions.
- Handle complex customer enquiries and resolve issues efficiently and professionally.
- Build and maintain strong relationships with customers, ensuring a positive experience.
- Support and guide team members to maintain excellent service standards.
- Monitor customer feedback and identify opportunities to improve service delivery.
- Ensure customer records and documentation are maintained accurately.
- Work closely with internal teams to resolve customer queries promptly.
- Help achieve customer satisfaction and service performance objectives.
- Participate in ongoing training and contribute to continuous improvement initiatives.
We're Looking For Someone Who Has
- Excellent communication and interpersonal skills.
- Strong customer service and problem-solving abilities.
- A professional, positive, and customer-focused approach.
- The ability to manage multiple priorities in a fast-paced environment.
- Strong organisational skills and attention to detail.
- Confidence supporting colleagues and contributing to team success.
- A proactive attitude with a commitment to delivering high-quality customer experiences.
Previous experience in customer service, client support, hospitality, retail, contact centre, or other customer-facing environments is beneficial.
What You'll Receive
- Competitive salary plus performance-based bonuses.
- Comprehensive onboarding and ongoing professional development.
- Clear career progression opportunities.
- Leadership development and mentoring.
- Recognition and reward programmes.
- Team-building activities and networking events.
- Company pension and employee benefits package.
- A supportive, collaborative, and inclusive working environment.
Apply Today
If you're ready to take the next step in your customer service career and join a team that values professionalism, collaboration, and exceptional service, we'd love to hear from you.
Apply now to be considered for the Senior Customer Service Executive position in Liverpool.
Pay: £15.00-£17.00 per hour
Benefits:
- Casual dress
- Company pension
- Free parking
- Health & wellbeing programme
- Life insurance
- Private medical insurance
Work Location: In person
