Job Introduction
Customer Voice Officer
Salary: Real Living Wage - £23,151, plus excellent benefits
Location: Walsall, West Midlands
Contract: 12 months - Fixed Term, 37 hours per week
Closing Date: 30th August 2024
Interview Date: TBC
We have an exciting opportunity for a Customer Voice Officer to join our Customer Voice Team on a fixed term basis for 12 months.
You will be supporting the delivery of the customer voice strategy contacting customers with various methods of communication to shape and influence our services.
Do you have excellent communication and interpersonal skills?
Work Environment:
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Frequent fieldwork in residential communities.
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A Driving Licence and access to a car will be required as you will be required to travel.
Main job responsibilities:
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Engage customers at their home, face to face, or using email, phone and text to engage customers in live consultations.
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Follow up on customer enquiries to register on the customer engagement platform ‘the loop’ for the Customer Voice network.
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To identify and put in place support for customers to be engaged in consultations.
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Grow the number of customers engaged across all customer consultations.
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To grow opportunities for underrepresented customers to have their voice heard.
Want to know more? See Job Description for key responsibilities. Visit our Website: https://www.whg.uk.com/ and view our 2030 plan: https://whg.shorthandstories.com/our-2030-plan/index.html
We're looking for someone who has:
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Excellent communication and interpersonal skills that build trust and puts customers at ease.
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Ability to engage with underrepresented customers.
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Strong organisational skills and attention to detail.
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Proficiency in basic computer applications and data management software.
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Experience in working remotely in communities.
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Customer service experience is preferred.
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Flexibility to work evenings or weekends occasionally to accommodate customer schedules and events.
What’s in it for you?
In return, you will receive a competitive salary, 27 days annual leave (plus Christmas shut down), a defined benefit pension scheme, health cash plan, a range of shopping and leisure discounts.
We are output focused and flexible and believe in giving colleagues the right balance of autonomy and support to enable them to work to their full potential. Despite the high expectation for performance and delivery, we are committed to ensuring colleagues have a healthy work-life balance and able to work in agile ways which support them.
About us
As a proud member of the Sunday Times Best Places to Work 2024, we are committed to creating an inclusive and dynamic workplace culture. Our dedication to excellence extends beyond providing quality housing solutions; we strive to empower our employees to make a meaningful impact in our communities.
Equality, diversity and inclusion
It is important to us that we have a diverse workforce, representative of the communities we serve. Equality, diversity and inclusion (EDI) to us means colleagues living our values, dedicated to doing the right thing and exercising good judgement. This will encourage a culture where all can thrive, acknowledging that everyone is different; what matters to us is that everyone can come to work and feel comfortable to be themselves.
We are proud to be accredited as a Disability Confident Employer and ensure that disabled people and those with long term health conditions have the opportunity to fulfil their potential and realise their aspirations while working with us. We want to make it clear that we welcome disabled applicants for all our roles. If in doubt look out for the Disability Confident logo.
We will ensure that our recruitment process is inclusive and accessible, and we will interview applicants with a disability if they meet the essential criteria for a role. We will also support existing colleagues with a disability or long-term health condition enabling them to stay in work, making reasonable adjustments if necessary.
For more information, read the full job description, visit www.whg.uk.com and read Our 2030 Plan.
