Join the Team at Chaser Communications
At Chaser Communications we do things differently.
We're an independent telecoms and IT provider helping businesses across the UK with everything from cloud phone systems and business mobiles to broadband, managed IT and cyber security. Our customers choose us because they know they'll receive honest advice exceptional customer service and one dedicated point of contact throughout their journey.
As we continue to grow, we're looking for an Accounts & Customer Service Administrator who shares our passion for delivering an outstanding customer experience.
This isn't just an accounts role. You'll become an important part of our customer journey, helping businesses with billing enquiries, account management and ensuring every interaction leaves a positive impression.
The Role
You'll be responsible for supporting both our Accounts and Customer Service teams, ensuring customers receive prompt, professional service while maintaining accurate financial records.
No two days are the same, and you'll work closely with our Sales, Provisioning and Technical Support teams to make sure every customer is looked after.
Key Responsibilities
Accounts
- Raising invoices, credits and account adjustments.
- Processing customer payments and Direct Debits.
- Reconciling customer accounts.
- Managing outstanding invoices and credit control.
- Investigating and resolving billing queries.
- Supporting month-end processes.
- Maintaining accurate financial records.
Customer Service
- Acting as a friendly first point of contact by phone and email.
- Resolving customer queries quickly and professionally.
- Keeping customers updated throughout their journey.
- Liaising with internal departments to ensure smooth communication.
- Building long-term relationships with customers.
- Maintaining CRM records and customer information.
- Delivering the exceptional level of service Chaser Communications is known for.
What We're Looking For
You'll thrive in this role if you:
- Have previous experience in accounts, finance administration or bookkeeping.
- Enjoy speaking with customers and building relationships.
- Are highly organised with excellent attention to detail.
- Can manage multiple priorities in a busy office.
- Have excellent written and verbal communication skills.
- Are confident using Microsoft Office, particularly Excel.
- Have a positive, can-do attitude and enjoy working as part of a close-knit team.
Experience with accounting software or CRM systems would be beneficial but isn't essential as full training will be provided.
Why Join Chaser Communications?
We're a business built on relationships - both with our customers and our team.
When you join us, you'll become part of a supportive environment where your ideas are valued, your development is encouraged and your contribution genuinely makes a difference.
We Offer
- Competitive salary.
- Full training and ongoing development.
- Career progression opportunities.
- Company pension.
- Holiday allowance.
- A supportive and friendly working environment.
- Regular team events.
- The opportunity to join a growing, ambitious communications and IT provider.
If you're passionate about customer service, enjoy working with numbers and want to build a long-term career with a company that genuinely cares about its customers and employees we'd love to hear from you.
Apply today by sending your CV and a covering letter telling us why you'd be a great addition to the Chaser Communications team.
Pay: £24,420.00-£26,000.00 per year
Benefits:
- Company pension
- On-site parking
Ability to commute/relocate:
- Newcastle upon Tyne NE2 1DJ: reliably commute or plan to relocate before starting work (required)
Education:
- A-Level or equivalent (preferred)
Experience:
- admin or accounts: 1 year (preferred)
Work authorisation:
- United Kingdom (required)
Location:
- Newcastle upon Tyne NE2 1DJ (required)
Work Location: In person
