Apprentice Receptionist at Poole Townsend
Location: Head Office, Barrow-in-Furness
Hours: Full-time apprenticeship (1 day off the job training) 34.5 hrs per week
Business Administration Apprenticeship Level 3
Apprenticeship position available
About Us
Poole Townsend Group is an established and highly reputable firm providing legal, financial and property services across the Furness Peninsula and South Lakes. With multiple offices and a strong reputation for professional excellence, we are one of the largest independent providers of these services in the area.
We are proud to be an Employee Ownership Trust (EOT), meaning the business is owned for the benefit of its employees. This creates a collaborative culture where everyone shares in the success of the firm and has a voice in its future.
As an employee, you benefit from:
-
Collaboration and shared responsibility in shaping the business
-
Long-term stability and a focus on sustainable growth
-
The potential for tax-free employee bonuses (subject to performance and EOT rules)
-
Transparency and employee voice in decision-making
The Role:
We are looking to recruit a motivated and enthusiastic Apprentice Receptionist to join our Reception team at our Head Office in Barrow-in-Furness.
This is a fantastic opportunity for someone looking to begin their career in a professional office environment, gaining valuable hands-on experience whilst working towards a nationally recognised Level 3 Business Administration Apprenticeship.
As one of the first points of contact for clients and visitors, you will help to provide a professional, welcoming and efficient front-of-house service whilst supporting the smooth running of reception and associated administrative duties.
Key Responsibilities:
-
Provide a warm, professional and efficient welcome to clients and visitors
-
Answer and direct incoming telephone calls promptly and courteously
-
Deal with client enquiries professionally, directing them to the appropriate person or department
-
Support the Reception team with day-to-day front-of-house duties
-
Assist with incoming and outgoing post, couriers and deliveries
-
Assist with meeting room bookings and preparation of rooms for client meetings
-
Provide general administrative support, including scanning, photocopying and distributing documentation
-
Help to maintain accurate records and internal databases, including archive records
-
Maintain a safe, tidy and welcoming reception and office environment
-
Maintain confidentiality and follow company policies, procedures and regulatory requirements
-
Build positive relationships with clients and colleagues across the business
You Will Have:
-
A genuine interest in starting a career within a professional office environment
-
Excellent customer service and communication skills
-
A professional telephone manner and a friendly, approachable personality
-
Good organisational skills and attention to detail
-
The ability to work effectively as part of a team
-
A positive, reliable and flexible approach
-
Good written and verbal communication skills
-
Basic IT skills and a willingness to learn
-
The confidence to use your initiative and ask for support when required
-
A high level of discretion and confidentiality
What We Offer:
-
A fully supported Level 3 Business Administration Apprenticeship
-
Valuable hands-on experience within a professional services environment
-
The opportunity to work in an employee-owned business with potential for tax-free bonuses
-
Support and guidance to help with the transition from education into the workplace
-
A supportive team environment with ongoing learning and development
-
22 days annual leave plus bank holidays and discretionary Christmas leave
-
Medicash health cash plan, employee assistance programme and staff discounts
Closing date for applications is 9am Friday 11th September 2026.
Join Poole Townsend and take the first step in your career with a team that values professional excellence, integrity and outstanding customer care.
Poole Townsend is a Disability Confident Employer. We welcome applications from people with disabilities and are committed to providing an inclusive, supportive workplace.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
