Job Overview
We are seeking a professional and personable Hotel Receptionist to join our welcoming team. The successful candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out experience. This role offers an excellent opportunity to work within a vibrant hospitality environment, where organisational skills and guest relations are paramount. The ideal applicant will be friendly, attentive, and possess a genuine passion for hospitality.
Duties
- Greet guests warmly upon arrival and assist with the check-in and check-out process
- Manage reservations efficiently using the hotel management system
- Answer phone calls promptly, maintaining excellent phone etiquette
- Provide guests with information about hotel facilities, local attractions, and services
- Handle guest requests and resolve any issues promptly to ensure satisfaction
- Process payments accurately and maintain detailed records of transactions
- Coordinate with housekeeping and maintenance teams to ensure guest rooms are prepared
- Maintain a tidy reception area, ensuring it is welcoming at all times
- Assist with administrative tasks such as filing, data entry, and correspondence as needed
Experience
- Previous experience in a hotel or customer service environment is preferred but not essential; training will be provided
- Multilingual or bilingual abilities are highly desirable to assist diverse guests effectively
- Strong communication skills with excellent phone etiquette are essential
- Knowledge of guest services standards within the hospitality industry is advantageous
- Demonstrated organisational skills and attention to detail are required to manage reservations and guest requests efficiently
This role offers an engaging work environment where hospitality skills can flourish. The successful candidate will be part of a dedicated team committed to delivering memorable guest experiences through professionalism and attentiveness.
Pay: From £13.00 per hour
Work Location: In person
