Who We Are
This exciting opportunity is with Ketch & Co, an independent franchisee, opening multiple SpudBros Express locations, and rapidly growing a diverse portfolio of popular F&B brands.
We’re searching for a Store Manager who can take ownership, lead vibrant teams, and deliver best-in-class guest experiences every single day. If you’re ready to build your own winning culture while playing a key part in a brand that’s scaling fast, this is your moment.
The Role
As a Store Manager at SpudBros Express, you're not just running a store - you’re running a business. You’ll lead a high-performing team, deliver consistently excellent guest experiences, and bring our bold food vision to life every single day.
We’re looking for a hands-on leader who can drive results, coach from the front, and make SpudBros Express the go-to comfort food spot in your city.
What You’ll Do
1. Lead the Team
- Recruit, train, and develop a strong team of Shift Leaders and Crew.
- Conduct regular 1:1s, performance reviews, and team huddles to build engagement and accountability.
- Create a positive, productive store culture that reflects our brand values.
2. Drive Performance
- Take ownership of store-level KPIs: sales, labour %, COGS, and NPS.
- Use our tools (POS, Connecteam, training modules) to manage operations and improve results.
- Deliver smooth, fast, and friendly service - especially during peak times.
3. Operational Execution
- Ensure your store runs like clockwork - from food prep and service speed to cleanliness and stock.
- Implement company standards, daily checklists, and weekly audits.
- Handle scheduling, ordering, health & safety, and compliance.
4. Be a Brand Ambassador
- Lead by example on shift - especially during pressure moments.
- Engage with local marketing efforts and community outreach.
- Represent SpudBros Express in a way that makes guests want to come back (and bring friends).
What You’ll Bring
- 5+ years of store or department management in QSR, hospitality, or retail
- Great with people - whether coaching, resolving conflict, or motivating a team
- Confident managing KPIs and using data to make decisions
- Cool under pressure, highly organised, and solutions-focused
- Familiar with POS systems, scheduling platforms, and compliance basics
- Proud to be on shift, hands-on, and guest-first
Why Join Us
- Competitive salary + monthly bonus
- A clear path for progression
- Full training and ongoing coaching
- Be part of a fast-growing brand making serious moves in the UK food scene
Pay: Up to £45,000.00 per year
Benefits:
- Employee discount
- On-site parking
- Store discount
Experience:
- Store Manager: 1 year (required)
Language:
Licence/Certification:
- First Aid Certification (preferred)
- Level 3 Food Hygiene Certificate (preferred)
Work Location: In person
