About the Role
OneCore CRM Ltd operates within CRM systems, customer data management, digital business support, client service coordination, and workflow improvement.
We are seeking a CRM Manager to oversee CRM workflows, support client data processes, coordinate service updates, and help improve customer relationship management across the business. This role is ideal for an organised professional with experience in CRM platforms, client services, digital operations, customer support, or business systems.
Why Join Us?
Professional Digital Environment
Work within a structured CRM-focused company that values organisation, data accuracy, and dependable client support.
Mid-Level Management Role
Take ownership of CRM workflows, customer records, reporting, and service improvement.
Career Growth
Develop your experience across CRM management, digital operations, client coordination, and business systems.
Meaningful Business Impact
Help improve customer data quality, service efficiency, and client relationship processes.
Key Responsibilities
- Manage CRM workflows, customer records, service updates, and system-related tasks
- Coordinate with clients, internal teams, vendors, and service partners
- Monitor CRM data accuracy, task progress, client updates, and operational reports
- Support customer database improvements, workflow changes, and service documentation
- Prepare reports, spreadsheets, meeting notes, and CRM performance summaries
- Assist with team coordination, issue tracking, and process improvement
- Maintain accurate records and follow company procedures
- Support clear communication to keep client service workflows organised and timely
What We Are Looking For
Experience
- Experience in CRM management, customer support, digital operations, client services, business systems, or administrative coordination
- Previous team coordination or supervisory experience is preferred
- Experience working with CRM platforms, customer databases, client service teams, or digital tools is an advantage
Skills
- CRM management
- Customer data coordination
- Client service support
- Reporting and documentation
- Workflow planning and process improvement
- Team coordination and communication
- Strong organisation, accuracy, and problem-solving skills
Education
- Bachelor’s degree in Business Administration, Marketing, Information Systems, Digital Business, Communications, or a related field is preferred
- Professional certifications in CRM systems, customer experience, digital operations, project coordination, or service management are an advantage
Pay: £40,000.00-£62,000.00 per year
Benefits:
- Company events
- Company pension
- Flexible schedule
- Health & wellbeing programme
- Private medical insurance
Work Location: In person
