Job Post Summary – Service Manager
Employer: ID Support Ltd
Location: North Tyneside / Newcastle / Gateshead / North Tyneside
Salary: £35,963.20 (currently under review)
Extras: Mileage, on-call payment, pension, mobile phone, laptop, ongoing training & career development
About the Role
An experienced Service Manager to join the leadership team, managing a caseload of approximately 1,000 support hours per week across supported living/community services for adults and children with learning disabilities, autism, physical disabilities and mental health needs.
Key Responsibilities
- Lead and develop teams delivering person-centred, active support services
- Manage rotas, staffing, supervision, appraisals and performance
- Ensure compliance with Care Quality Commission (CQC), safeguarding and local authority standards
- Oversee personalised care planning and documentation
- Incident analysis, quality assurance and service improvement
- Promote positive behaviour support, positive risk-taking and independence
- Build relationships with families, professionals and commissioners
- Participate in on-call rota
- Represent the organisation professionally in meetings and reports
What we are looking for
- Minimum 2 years’ management experience
- Level 5 Diploma/NVQ in Leadership & Management / Health & Social Care (or willingness to complete)
- Strong leadership, compliance and people-management skills
- Values-led approach with compassion and integrity
Organisation Values
Transparency | Humanity | Integrity | Respect | Achieve
Ideal For Someone Who Wants:
- Leadership role with autonomy
- To improve lives through high-quality support
- Career growth in a respected provider
- Mix of operational management and people leadership
Job Types: Permanent, Full-time
Pay: £35,000.00-£36,500.00 per year
Benefits:
- Company pension
- Flexitime
- On-site parking
- Work from home
Ability to commute/relocate:
- North Shields NE29 8DX: reliably commute or plan to relocate before starting work (required)
Experience:
- management: 2 years (required)
Licence/Certification:
- Driving Licence (preferred)
- Level 5 Diploma/NVQ in Leadership & Management (preferred)
Work Location: In person
