Rents Housing Officer x3
Ref: 176957-2
Salary: £38,220 p.a. plus benefits
37 hours per week
Swindon Borough Council are on an exciting journey to transform service delivery. We want our town to be the best it can be. Our ambitious vision in the new Swindon Plan is supported by realistic transformation programmes, with the people of Swindon at their heart. Because that’s who we’re doing it for – the communities and businesses that make our town great. As part of the Council, you’ll support a friendly local authority making decisions with real impact. It’s all for better public services. Better processes. And a better quality of life, for everyone. Join us, and Swindon will be better with you.
Your next role
We in Housing, are committed to creating safe, welcoming, and thriving communities where everyone feels they belong. Our rents team play a vital role in ensuring the council collect the money from the properties we rent out. This function is vital for us to sustain the services we offer and supports our aim in providing safe quality homes to Swindon Borough residents. As a Rents Housing Officer, you’ll be at the heart of that mission.
What You'll Do
You will be responsible for rent collection and reducing any money owed to the Council. Using your skills and knowledge to engage with current, prospective, and former tenants, their representatives, and officers, through multiple communication channels. Be a major contributor in respect of improving Housing’s income collection performance, by sharing your knowledge and experience to ensure effective income collection. You will:
- Effectively manage a caseload to meet performance targets and maximise income, giving priority to cases where tenants are at risk of possession action and eviction. When identified, provide feedback to officers and managers, including appropriate action and recommendations to support sustainable tenancies.
- Manage all arrears collection including direct debits, assisting on other patches where required.
What You'll Bring
- Proven experience of working with customers using a range of communication methods; being able to demonstrate excellent customer handling skills and dealing courteously and in a professional manner. Able to gather information to provide support and assistance.
- Appreciation and understanding of Housing legislation including the Social Housing Regulation Act and the consumer standards.
The role profile contains full details of the role and what knowledge, skills and experience you’ll need.
You must be fluent in the English language (as a requirement of Part 7 of the Immigration Act “for the effective performance of a customer-facing role”).
The ability to travel throughout the Borough will be required and access to a vehicle to be able to support sessions and events around the town and carry out inspections.
The team operates a hybrid working model with all practitioners expected to be in the office for a minimum of two days per week.
You will be subject to an enhanced Disclosure and Barring Service Check
Your next package
Please see our Rewards and Benefits offer for more details.
As an employee, you will receive a diverse and exciting environment in which to work, encouraging creativity and innovation whilst recognising the need to support ongoing personal development and a flexible work life balance.
For Swindon to thrive in the future, we need to lay the foundations now. It’s why our regeneration and transformation programmes are already underway. So, you’ll be joining us at an exciting time on our journey. We’ll look to you to share your knowledge, influence decisions and drive real, positive change. With your contributions, we’ll achieve our vision of a prosperous, re-vitalised Swindon together. And you’ll be proud to say it was made better with you.
Please see our Vision and Values page for more details and our new Swindon Plan.
Potential applicants are sometimes put off if they don’t meet 100% of the requirements. We think individual experience, skills and passion make all the difference, so if you meet the majority of the criteria, we’d love to hear from you.
Your next steps
If you’re ready to lead a team and are passionate about safer, stronger communities, we’d love to hear from you.
For further information about the role, please contact Paula Clive-Spencer, Tenancy Support Manager (Rents) at [email protected]
As an inclusive employer, we welcome applications from a diverse range of communities, and in particular disabled people and people from ethnic minorities. Read our statement of commitment to equality & inclusion.
If you are experiencing technical issues submitting your application, please email [email protected]
Closing date: 05 August 2026
Interview date: By Appointment
