Head of Retention | £65,000 – £70,000 DOE
Location: Hybrid 3 days on site in either Brighton or St Albans depending on your location
Ready to make an impact? We'd love to hear from you.
To be considered for this opportunity, please submit your CV via the application link below. Only applications submitted through the online application process will be considered.
http://higheredpartners.peoplehr.net/Pages/JobBoard/Opening.aspx?v=950d8754-2fae-43c7-a366-215d08400d92
At Higher Ed Partners (HEP), we’re on a mission to transform access to higher education by helping our university partners deliver high-quality, accessible, and career-focused online programmes.
This role is ideally suited to experienced leaders from Student Success, Customer Success, Retention, Contact Centre Operations, Customer Experience or Revenue Operations backgrounds. Applicants with a proven track record of leading high-volume retention or lifecycle functions and delivering measurable commercial outcomes are encouraged to apply.
This is a high-impact leadership role where you’ll use insight, analytics, automation, and AI to solve complex challenges, improve student outcomes, and directly influence business growth.
We’re looking for someone with:
Proven hands-on experience in retention, lifecycle management, or customer success
A strong track record of improving retention and progression through data-led strategies Strong commercial acumen and analytical capability.
Experience leading high-performing teams and cross-functional initiatives.
Expertise in CRM systems, automation, and multi-channel engagement strategies.
Why join HEP?
✨ Salary: £65,000 – £70,000 DOE
✨ 25 days holiday + bank holidays
✨ Company pension
✨ Health & wellbeing programme
✨ Sick pay
✨ Free flu jabs
✨ Employee discounts
✨ Referral programme
✨ On-site parking
At HEP, our values drive everything we do:
Driven. Inclusive. Collaborative.
If you’re a strategic leader who thrives on solving problems, using data to drive decisions, and building high-performing teams, we’d love to hear from you.
Apply now or reach out directly to learn more.
HEP is a Disability Confident and equal opportunity employer. We welcome applications from all qualified candidates regardless of race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, veteran status, or disability.
Pay: £65,000.00-£70,000.00 per year
Benefits:
- Company pension
- Employee discount
- Health & wellbeing programme
- On-site parking
- Sick pay
Application question(s):
- Will you now or in the future require sponsorship?
- Do you have a proven experience leading a retention, customer success, student success or contact centre operation.
- Do you have experience owning retention, progression or customer lifecycle KPIs in a high-volume environment?
- Do you have experience managing operational budgets, forecasting and resource planning?
- Do you have proven ability to improve retention, revenue and customer lifetime value through data-led interventions?
- Do you have strong commercial and analytical skills with experience using Salesforce or similar CRM platforms?
- Experience leading large volume teams?
- Are you able to reliably commute 3 days a week to either St Albans or Brighton sites?
Work authorisation:
- United Kingdom (required)
Work Location: Hybrid remote in St Albans AL1 3TF
