Part-Time Assistant Manager
Ballyburren Outdoor Escapes
Location: Ballynahinch, Co. Down
Hours: Part-Time (Minimum 2 days per week, with additional hours available to cover holidays, peak periods, and business needs)
About Ballyburren Outdoor Escapes
Ballyburren Outdoor Escapes is an award-winning tourism destination offering high-quality, low-volume outdoor experiences and luxury accommodation in the heart of the Northern Ireland countryside. We pride ourselves on delivering exceptional guest experiences through attention to detail, outstanding customer service, and a genuine passion for hospitality and the outdoors.
We are seeking a highly motivated and experienced Part-Time Assistant Manager to support the day-to-day operation of our outdoor activity centre and luxury accommodation business.
The Role
This is a varied and hands-on role requiring a proactive individual who can confidently support business operations, lead front-of-house activities, manage staff scheduling, assist with marketing initiatives, and help maintain the high standards our guests expect.
The successful candidate will play a key role in ensuring every guest receives a five-star experience from first enquiry through to departure.
Key Responsibilities
Operations & Guest Experience
- Support the day-to-day management of Ballyburren Outdoor Escapes.
- Deliver exceptional customer service and ensure a five-star guest experience at all times.
- Manage front-of-house and reception duties, including guest check-ins, enquiries, bookings, and telephone communications.
- Handle customer queries professionally and efficiently.
- Assist in maintaining the presentation and operational standards across the site.
Staff & Roster Management
- Assist with staff scheduling and roster management.
- Support management in coordinating staffing requirements during busy periods.
- Help ensure smooth daily operations across activities and accommodation.
Marketing & Social Media
- Assist with the planning and delivery of marketing campaigns.
- Create and manage engaging social media content across relevant platforms.
- Help promote events, accommodation, activities, and special offers.
- Monitor customer reviews and online engagement.
Accommodation & Tourism Operations
- Support the management of luxury accommodation bookings and guest communications.
- Ensure accommodation standards meet and exceed guest expectations.
- Assist with quality control and guest feedback management.
Administrative Duties
- Support booking systems, reporting, and general administration.
- Maintain accurate records and operational documentation.
- Assist with business development initiatives as required.
Essential Requirements
- Previous managerial or supervisory experience.
- Experience in a customer-facing role.
- Strong front-of-house and reception experience.
- Excellent communication and organisational skills.
- Experience managing staff rotas or schedules.
- Experience with social media and marketing activities.
- High attention to detail.
- A flexible and positive attitude.
- Ability to work independently and as part of a team.
- Full driving licence and access to transport.
Desirable Requirements
- Experience within the tourism, hospitality, or leisure sector.
- Experience working with accommodation providers, hotels, lodges, or guest services.
- Knowledge of booking and reservation systems.
- Experience creating digital marketing content.
Personal Qualities
We are looking for someone who:
- Has a genuine passion for delivering exceptional customer experiences.
- Possesses a strong work ethic and takes pride in their work.
- Has a "five-star mentality" and consistently strives for excellence.
- Is professional, friendly, and approachable.
- Can remain calm and organised in a busy environment.
- Demonstrates initiative and problem-solving ability.
- Shares Ballyburren's commitment to quality and attention to detail.
What We Offer
- Opportunity to work within an award-winning tourism business.
- A varied and rewarding role in a unique outdoor and hospitality environment.
- Flexible part-time working arrangements.
- Discounts on experiences and lodge stays
- 10% pension contributions
- Opportunities for professional development and growth within the business.
To apply, please submit your CV and a cover letter outlining your relevant experience and why you would be a great fit for Ballyburren Outdoor Escapes.
Pay: £15.00-£20.00 per hour
Benefits:
- Company events
- Company pension
- Employee discount
- Free parking
- On-site parking
Work Location: In person
