Job Summary
Care Coordinator
Company: Heart2Heart Care Ltd
Location: Crawley, West Sussex (RH10)
Job Type: Full-time (Part-time considered for the right candidate)
Driving Licence: Full UK Driving Licence and access to own vehicle required
About Us
Heart2Heart Care Ltd is a newly CQC-registered domiciliary care provider based in Crawley, West Sussex. We are committed to delivering compassionate, person-centred care that enables people to remain safe, independent, and comfortable in their own homes.
As we begin our journey, we are looking for an enthusiastic and proactive Care Coordinator to join our growing team and play a key role in helping us build an outstanding home care service.
The Role
This is an exciting opportunity to join a startup care provider and make a real impact from day one. The successful candidate will support the day-to-day operations of the business, ensuring the delivery of high-quality care while helping to grow our client and carer base.
Key Responsibilities
Coordinate and manage care staff rotas using care management systems.
Ensure care visits are staffed effectively and efficiently.
Liaise with clients, families, carers, and healthcare professionals.
Support the onboarding and induction of new care staff.
Assist with recruitment activities, including interviews and references.
Conduct spot checks and quality assurance visits where required.
Maintain accurate records and ensure compliance with CQC requirements.
Support the Registered Manager with audits, policies, and operational tasks.
Respond to enquiries from prospective clients and conduct initial assessments.
Build relationships with local healthcare professionals, community groups, and referral partners.
Assist with business development and marketing activities to support the growth of the company.
Participate in the out-of-hours on-call rota as required.
Essential Requirements
Previous experience as a Care Coordinator within domiciliary care.
Good understanding of CQC regulations and compliance requirements.
Excellent organizational and communication skills.
Ability to manage multiple priorities in a fast-paced environment.
Full UK Driving Licence and access to your own vehicle.
Strong IT skills, including Microsoft Office.
Right to work in the UK.
Desirable Requirements
Experience using care management software (e.g., PASS, Birdie, Access Care Planning).
Level 3 or Level 5 Health & Social Care qualification.
Experience conducting care assessments and spot checks.
Business development or marketing experience within the care sector.
Experience supporting recruitment and retention initiatives.
What We Offer
Competitive salary.
Opportunity to grow with an ambitious and expanding care provider.
Ongoing training and professional development.
Supportive and collaborative working environment.
Career progression opportunities.
The chance to make a meaningful difference in people's lives and help shape the future of Heart2Heart Care Ltd.
How to Apply
Please send your CV and a short cover letter outlining your experience and why you would like to join Heart2Heart Care Ltd.
Heart2Heart Care Ltd is committed to safeguarding and promoting the welfare of vulnerable adults. All appointments will be subject to satisfactory references, an enhanced DBS check, and proof of the right to work in the UK.
I would recommend advertising this role as "Care Coordinator / Business Development Lead" on Indeed, as it will attract candidates who are comfortable helping a startup grow while also managing day-to-day care operations.
Pay: £16.00-£22.00 per hour
Work Location: In person
