IT Centre Europe (ITCE) oversees and manages the secure operations of IT applications and front-end systems used in all Bank of China (BOC) branches and representative offices located within Europe and Africa. As an IT Support – Front End Management, you will be responsible for providing IT front-end support to local and remote users, maintenance of the cabling structure system and administration of IT systems. This is a full time permanent position.
Key responsibilities
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Provide technical support to users on desktop applications
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Administrate cabling structure system
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Maintain Windows based PC, servers and applications like Windows Domain, Windows update, Windows printing system, anti-virus system and SCCM
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Assist in the annual Disaster Recovery testing
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Take part in IT procurement process and third party service management
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Lead PC, desktop security and other projects when required
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Prepare technical standard for PC and laptop hardware and software
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Prepare regulations, guidelines and procedures for PC support service management
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Troubleshoot issues and identify the root cause
Requirements
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Degree educated in Information Technology, Computing, Computer Engineering, or a related discipline
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Experience in PC support such like PC installation and printer setup
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Experience in Windows OS management, particularly in Windows 10 & 11, Windows Server 2012-2019
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Experience in Active Directory administration
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Experience in OA system maintenance, particularly in MS Office, MS Outlook, SharePoint, IE and Chrome
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Knowledge of principles of information technology
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Knowledge of network technology
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Knowledge of information security, cyber security and GDPR
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Knowledge of server and client virtualisation
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Excellent communication skills
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Problem solving skills
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Team player
Having a presence in the UK for more than 90 years, Bank of China London Branch has been providing an excellent financial service to the market and maintain its competitive edge as an international bank operated in the UK. It has employees in over 33 countries, and it is one of the most internationalised overseas branch in the Bank of China Group. The Bank values the diversity of its employees and aims to create an inclusive environment where everyone can speak up and enjoy the equal opportunities to grow both personally and professionally.
