Location
Redhill or Manchester
Reporting to
Claims Director
Main purpose of job
The Technical Lead is a senior claims specialist responsible for delivering high-impact technical leadership, client advocacy, and strategic claims outcomes across complex casualty, property, motor and specialty claims.
Company Vision
To build a large, European, independent, family-owned insurance brokerage group in which talents blossom and client satisfaction is continually high.
Department Overview
The Claims function is a key differentiator – positioned as the 'shop window' of the business – and is central to Verlingue's client proposition, reputation, and growth strategy.
Technical Claims Leadership
Lead handling of high-value, complex claims, providing technical direction and oversight
- Interpret policy coverage, liability, and quantum with precision to drive optimal claim outcomes
- Establish and implement claims strategies, including litigation management where required
- Act as escalation point for technically challenging or contentious claims
Client Advisory & Relationship Management
Serve as a trusted advisor to key clients, providing proactive and strategic claims guidance
- Attend client sites and critical incidents, supporting from day one of a claim event
- Support client presentations, renewals, and tenders through demonstrating claims value
Negotiation & Market Engagement
Lead complex negotiations with insurers, loss adjusters, and legal representatives
- Proactively drive early coverage agreement and efficient settlement strategies
- Leverage market relationships to improve outcomes on difficult or sensitive claims
- Challenge insurer and supplier performance where required
Claims Performance & Insight
Analyse claims data to identify trends, risks, and improvement opportunities
- Provide meaningful, insight-led MI to clients and internal stakeholders
- Contribute to development of claims propositions and service enhancements
- Support embedding of data-driven decision making within the Claims team
Leadership, Coaching & Capability Development
Act as a mentor and technical coach to colleagues across the Claims function
- Raise overall team capability through knowledge sharing and case reviews
- Contribute to technical frameworks, standards, and best practices
- Support succession planning and talent development within the team
Operational Excellence & Governance
Ensure claims are managed in line with agreed service standards, SLAs, and KPIs
- Maintain strong compliance with FCA requirements, internal policies, and Consumer Duty principles
- Ensure accurate and timely use of systems (including Acturis) and data recording
- Maintain strong control of costs, leakage, and supplier performance
Collaboration & Business Contribution
Work cross-functionally with broking, risk, and other departments to deliver integrated client solutions
- Contribute to business strategy, client retention initiatives, and growth opportunities
- Represent Claims in internal committees, projects, and strategic initiatives
Skills, Knowledge & Attributes
Essential
Desirable
Strong technical understanding of policy wordings and legal frameworks
✓
Excellent negotiation and dispute resolution skills
✓
Ability to translate claims data into commercial insight and client value
✓
Strong stakeholder management and communication capabilities
✓
✓
Systems proficiency (Acturis and Microsoft Office)
✓
Commercially aware and outcome-focused
✓
Credible, confident, and trusted by clients and the market
✓
Proactive, resilient, and solutions-oriented
✓
Collaborative leader with a passion for developing others
✓
Aligned to Verlingue's culture and values
✓
