Reception leadership — Supervise reception staff across Main Reception and BEC Reception, ensuring consistent service delivery and professional standards.
Front‑of‑house coordination — Oversee visitor management, contractor sign‑in, and adherence to security protocols at both reception points.
Team support — Provide additional support to the wider reception team as and when needed, including covering shifts, resolving issues, and assisting during busy periods.
Training & development — Coach and mentor reception staff, ensuring processes are followed and service levels are maintained.
Service quality monitoring — Review front‑of‑house performance, identify improvements, and escalate concerns where required.
Meeting room oversight — Manage bookings, resolve conflicts, and ensure rooms are prepared to standard.
Client and stakeholder communication — Act as the main point of contact for reception‑related queries and service improvements.
Administrative management — Oversee documentation, reporting, and inbox management for both reception areas.
Building support liaison — Work closely with security, engineering, and cleaning teams to support daily building operations.
