Purpose
To manage the order lifecycle from placement through to fulfilment, ensuring accuracy, efficiency, and compliance.
Scope
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Ownership of order placement and tracking
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Coordination with suppliers and internal stakeholders
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Responsibility for order accuracy and completion
Key Responsibilities
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Process and place supplier orders accurately and efficiently
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Track order status through to delivery and fulfilment
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Resolve order issues (delays, discrepancies, errors)
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Maintain accurate order and supplier records
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Ensure compliance with financial and procurement policies
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Support invoice and reconciliation processes
Key KPIs
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Order accuracy (>99%)
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Order processing SLA adherence
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Number of order-related escalations
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Cycle time from order to fulfilment
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