Company: The JLT Group
Location: Johnstone, Renfrewshire
Salary: £14 per hour
Hours: 20 hours per week
Contract type: Permanent, part-time
Workplace: Based at our retail store in Johnstone
About The JLT Group
The JLT Group is a growing travel business supporting a nationwide network of more than 400 homeworking travel agents.
We are looking for an organised, reliable and proactive Travel Administration Assistant to join our team at our retail store in Johnstone.
This is an ideal role for someone who enjoys administration, problem-solving and supporting others within a busy working environment.
The Role
You will provide day-to-day administrative support to our network of homeworking travel agents, helping to ensure booking requests are handled accurately, professionally and efficiently.
The role will involve responding to agent enquiries, processing booking administration and liaising with airlines, tour operators and other travel suppliers where required.
Key Responsibilities
Your responsibilities will include:
- Assisting with the processing and administration of travel bookings
- Handling booking amendment requests
- Processing flight ticketing requests
- Responding to agent enquiries through our shared support inbox
- Liaising with airlines, tour operators and other travel suppliers
- Updating booking records and internal systems accurately
- Checking booking details and documentation
- Prioritising urgent requests and escalating complex matters where necessary
- Supporting the wider JLT team with general administrative duties
- Helping to maintain a professional and welcoming environment within our retail store
About You
We are looking for someone who is:
- Highly organised and able to manage multiple requests
- Confident communicating professionally by email
- Accurate and attentive to detail
- Comfortable using online systems and learning new software
- Reliable, approachable and willing to help
- Able to remain calm when dealing with urgent requests
- Capable of working independently as well as part of a team
- Confident prioritising tasks within a busy environment
Previous experience in administration, customer service or the travel industry would be beneficial, but it is not essential as full training will be provided.
Working Hours
The role is for 20 hours per week, worked across four days from 11am–4pm.
The working pattern will rotate every two weeks:
Week One: Tuesday to Friday, 11am–4pm
Week Two: Wednesday to Saturday, 11am–4pm
This means the successful candidate will work every other Saturday and will have every other Tuesday off.
Applicants must be comfortable working alternate Saturdays.
What We Offer
- Pay of £14 per hour
- Annual salary equivalent of £14,560
- Permanent part-time employment
- 20 paid hours per week
- Statutory paid holiday entitlement
- Workplace pension in line with automatic-enrolment requirements
- Full training on our booking processes and systems
- A friendly and supportive working environment
- The opportunity to become part of a growing travel business
How to Apply
Please send your CV along with a brief covering message explaining why you are interested in the role and any relevant experience you could bring to The JLT Group.
Pay: £14.00 per hour
Benefits:
Work Location: In person
