Rated one of Woking's leading independent garages | Established 1981 | Modern workshop | No weekends | Family-run business
Service Advisor
Field's Car Centre – Woking, Surrey£34,000–£40,000 per year (depending on experience and ability)
Full Time | Monday to Friday | No Weekend Working
Could you be the next member of our team?
At Field's Car Centre, we don't just repair and service vehicles—we build long-term relationships with our customers.
For over 45 years, local motorists have trusted us to look after both their vehicles and their families. That trust has been built on honest advice, quality workmanship, and treating every customer with the care and respect they deserve.
We're now looking for a Service Advisor to join our friendly, professional team.
This is a fantastic opportunity for someone who enjoys working with people, thrives in a busy environment and wants to become an important part of a successful, family-run business.
About Field's Car Centre
Richard and Michael Field established Field's Car Centre in 1981.
From a small family business, we have grown into one of Woking's best-known independent garages and have been recognised through several industry awards along the way.
Our reputation has never been built on being the cheapest.
Instead, we have built our business by doing what we say, when we say it, while delivering exceptional customer service and high-quality workmanship.
In 2025, we moved into our newly refurbished premises on Poole Road, investing heavily in modern workshop equipment, diagnostic technology and the future of our business.
Today, our workshop carries out:
- Servicing
- Mechanical repairs
- Diagnostics
- Electrical repairs
- Air conditioning
- Hybrid and EV servicing
- MOT preparation and repairs
Most importantly, we continue to invest in our staff because we believe great people are the key to a great business.
The Opportunity
As a Service Advisor, you'll become one of the most important people within the business.
You are the link between our customers and our workshop.
Every customer who contacts Field's Car Centre should receive a friendly, professional and honest experience from their initial enquiry through to collecting their vehicle.
You'll work closely with Chris Maple (General Manager) and Gary Churcher (Workshop Manager), helping to coordinate workshop activity while ensuring customers remain informed throughout the repair process.
No two days are the same.
One moment you'll be booking vehicles into the workshop, the next you'll be discussing repair options with a customer, preparing an estimate, ordering parts or coordinating technicians to ensure work progresses efficiently.
If you enjoy variety, problem-solving and working with people, you'll love this role.
A Typical Day
Your day may include:
- Welcoming customers into reception.
- Booking vehicles into the workshop.
- Discussing vehicle concerns with customers.
- Raising estimates.
- Contacting customers for authorisation.
- Ordering parts.
- Speaking with technicians regarding vehicle progress.
- Updating customers throughout the day.
- Managing workshop workflow.
- Preparing invoices.
- Taking payments.
- Arranging loan vehicles.
- Preparing the following day's workshop schedule.
No two days are ever the same, which makes the role both rewarding and challenging.
Key Responsibilities
You will be responsible for:
- Delivering exceptional customer service at every opportunity.
- Booking customer vehicles into the workshop.
- Managing the workshop diary using TechMan.
- Preparing accurate estimates.
- Obtaining customer authorisation before work begins.
- Liaising with technicians throughout the day.
- Managing customer expectations.
- Ordering parts efficiently.
- Monitoring workshop workflow.
- Keeping accurate customer records.
- Completing invoices.
- Processing payments.
- Managing loan vehicle administration.
- Assisting with warranty claims.
- Processing returned parts.
- Preparing future workshop schedules.
- Identifying future maintenance opportunities.
- Supporting the continued growth of the business.
Who We're Looking For
We are looking for someone who:
- Loves working with people.
- Takes pride in delivering excellent customer service.
- Communicates clearly and professionally.
- Enjoys working in a busy environment.
- Remains calm under pressure.
- Has excellent organisational skills.
- Pays attention to detail.
- Works well within a close-knit team.
- Is honest, reliable and trustworthy.
- Has a positive attitude.
- Wants to learn and develop.
- Enjoys solving problems.
- Is confident using computer systems.
- Can prioritise workload effectively.
Motor trade experience is preferred but not essential.
If you've worked in customer service, recruitment, hospitality, retail management or another people-focused role and feel you have the right attitude and transferable skills, we'd still love to hear from you.
Training & Development
At Field's Car Centre, we believe great people are developed—not simply recruited.
We'll provide full training on:
- TechMan garage management software.
- Workshop procedures.
- Customer communication.
- Estimating.
- Workshop workflow.
- Parts ordering.
- Warranty procedures.
- Internal systems.
You'll receive ongoing support from Chris and Gary while building confidence within the role.
We're looking for someone who wants to develop with the business for many years to come.
Salary & Benefits
- £34,000–£40,000 per year, depending on experience and ability.
- Monday to Friday working.
- No weekend working.
- Company pension.
- Company sick pay scheme.
- 21 days annual leave plus bank holidays.
- Modern working environment.
- Excellent training and development.
- Annual salary review.
- Long-term career opportunity.
Why Join Field's Car Centre?
We're proud of the culture we've built.
We work hard, support one another and genuinely enjoy coming to work.
Our customers know us for our honesty, professionalism and attention to detail.
Our staff know us for being approachable, supportive and investing in their future.
If you're looking for somewhere you can genuinely make a difference while building a long-term career, we'd love to hear from you.
A Message from Chris Maple – General Manager
"We're not simply looking for someone to answer the phone and book vehicles into the workshop.
We're looking for someone who wants to become an important part of our team and help us continue building on the reputation that Field's Car Centre has earned over the last 45 years.
If you're prepared to work hard, enjoy looking after people and take pride in what you do, we'll invest our time in helping you become an outstanding Service Advisor.
If that sounds like the sort of business you'd like to be part of, we'd love to hear from you."
Apply Today
Please send your CV and a short covering letter explaining why you'd like to join Field's Car Centre.
[email protected]
01483 766634
Pay: £32,000.00-£40,000.00 per year
Benefits:
- Company pension
- Employee discount
Work Location: In person
