Salary: £26,500 per annum plus commission
Contract: Permanent
Hours: Full time, 40 hours per week over 5 days
Shifts: Rota over 7 days of Monday to Saturday, 08:00-17:00 / 09:00-18:00, Sunday 10:00-16:30
Location: CareCo HQ, Braintree, CM77 7AT
About the role
At CareCo, we make every day easier for people. As the UK's leading mobility retailer, our goal is to make sure that everybody who needs a helping hand not only gets one, but that they get the one that works for them.
Our Customer Sales Advisors, working in our telesales team, have a knack for matching customer needs to the many products within our range and the benefits they provide. We don’t do pushy sales or cold calling – our target audience are either existing customers or they’ve expressed an interest after seeing one of our adverts.
As a Customer Sales Advisor, you will:
- Act as an ambassador for CareCo, providing the very best customer service at all times
- Handle sales enquiries from new and existing customers with professionalism and empathy
- Contact existing customers to discuss additional products
- Work towards achievement of sales targets and KPIs
- Maintain and update customer accounts
About you
To be considered for the position of Customer Sales Advisor, you will need:
- A strong sales focus with the ability to qualify customers for right product
- Inbound and/or outbound telesales experience
- Exceptional customer service skills demonstrated through previous work experience
- Excellent listening, verbal and written communication skills with the ability to adapt based on the individual
- An empathetic, caring and patient approach
- Computer/IT proficiency, with the ability to learn and master our computer systems
- The ability to multitask and manage your own workload
About CareCo
At CareCo we celebrate our people — their milestones, their growth, and the everyday moments that matter. Our benefits are built to support your life, not just your work. As a Customer Sales Advisor we’ll offer you:
- Access to our uncapped commission structure
- 24 days annual leave (plus bank holidays), with extra days when you stick with us
- Option to buy and sell annual leave
- Access to CareMiles, our exclusive staff benefits platform with discounts and cashback on various brands
- 25% employee discount*
- Life-event vouchers to celebrate milestones such as welcoming a new baby or getting married
- Employee loyalty rewards, including holiday vouchers
- Free on-site parking
- Driving lesson contribution to help you learn to drive*
- Employee Assistance Programme for 24/7 confidential support
- Life insurance
- Cycle-to-Work scheme*
- Free annual flu jab
- Annual eye test contribution
- Employee referral scheme – earn £500 for referring a friend
- Reimbursement of professional membership related to your role
Whoever you are and whatever your story is, we’d love to hear from you. Apply to become part of a team that makes every day a better day.
We are proud to be a Disability Confident Employer which helps to employ, support and develop disabled people in the workplace.
*Eligibility for benefits based on length of service
Job Types: Full-time, Permanent
Pay: £26,500.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Employee discount
- Free flu jabs
- Free parking
- Life insurance
- On-site gym
- Referral programme
Ability to commute/relocate:
- Braintree CM77: reliably commute or plan to relocate before starting work (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
