We are looking for a highly organised and proactive Sales Administrator to support our Regional Sales team. This role is central to delivering a seamless sales journey, providing comprehensive administrative support across new and pre-owned properties.
You will work closely with the Regional Sales Manager, Sales Consultants, and wider teams to ensure all sales processes run efficiently, accurately, and in line with compliance requirements - while delivering an exceptional experience for our customers.
Key Responsibilities
Sales Administration
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Support the delivery of regional sales strategies through high-quality administration
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Coordinate marketing information for vacant properties, ensuring all materials are accurate and up to date
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Manage and distribute sales enquiries to relevant colleagues
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Prepare and send compliant brochure packs to prospective customers
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Maintain accurate and up-to-date data on CRM systems, including property details, pricing, and key documentation
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Produce property listings, key facts, and marketing materials (including liaising for EPCs, photography, and floorplans)
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Ensure all property information is current across websites, portals, and marketing channels
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Manage sales documentation including valuation letters, instructions to market, AML checks, offer letters, and memorandums of sale
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Support buy-back processes and liaise with solicitors where required
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Update internal systems following property completions
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Assist with open day preparation and marketing activities
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Act as a key point of contact for sales enquiries when Sales Consultants are unavailable
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Provide administrative support to external estate agents
Team & Collaboration
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Work collaboratively across teams to improve processes and enhance customer experience
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Build strong relationships internally and externally, acting as a customer champion
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Maintain knowledge of company policies, procedures, and relevant regulations
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Contribute to a positive, inclusive, and high-performing team environment
About You
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Strong administrative and organisational skills with excellent attention to detail
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Confident using Microsoft Office and CRM systems
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Excellent written and verbal communication skills
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Proactive, self-motivated, and able to manage multiple priorities effectively
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Strong interpersonal skills with the ability to work with diverse stakeholders
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A collaborative team player with a customer-focused mindset
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Empathetic and understanding, particularly towards later-life customers
Experience
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Previous experience in an administrative role is essential
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Experience within property, real estate, or retirement living sectors is highly desirable
Our Values
We live by our values every day:
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Age Well – Supporting people to live well at every stage of life
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Community – Building strong, connected communities
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Keep Improving – Always striving to do better
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Invest Wisely – Making thoughtful, responsible decisions
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Planet Positive – Acting with sustainability in mind
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One Team – Working together to achieve more
Why Join Us?
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A supportive and collaborative working environment
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Opportunity to be part of a growing and purpose-driven organisation
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Hybrid working model (4 days office, 1 day from home)
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Competitive salary and benefits package
