Vivisol are currently hiring for a Customer Support Coordinator at our modern office based in Manor Royal, Crawley, to join our team. We are looking for someone to join our dynamic team to provide support to our customers and patients across the UK, to process and deliver orders in a timely manner. We offer a generous package including; 33 days holiday (including BH), excellent training and development programs, enhanced maternity and paternity leave, yearly bonus scheme, as well as a salary of £24,880.
The Customer Support Coordinator position is an office-based role with a shift covering 37.5 hours per week, with a shift pattern of:
Monday to Friday 9am-5pm
The ideal candidate will have previous customer service experience, ideally in a call centre/office environment, but all training will be provided.
Main duties and responsibilities:
- Dealing with all enquiries from patients/customers in an empathetic and effective manner within company agreed timescales
- Engaging with other team members, following scripts and reports allowing data to be corrected
- Monitoring and maintaining reports associated with delivery notes and meter readings, reporting any faulty readings to our maintenance centre
- Liaising closely with patients and other departments by e-mail and telephone, giving accurate information at all times
- Provide support to other areas of the customer service department when required
- Processing private sales orders and processing payments
Required candidate experience:
- Previous customer service experience, ideally office or call centre based
- Excellent phone manner
- An Enhanced DBS (provided for you as part of the probation process)
Who we are:
Vivisol holds the NHS contracts for the provision of Home Oxygen services in the UK. The company is currently responsible for the installation and management of therapy solutions to over 23,000 patients.
"Working Together to Improve Lives by Inspiring Excellence in Home Healthcare" is at the core of what we do at Dolby Vivisol. The company focuses on continually improving its services, with the aim being to offer the NHS efficient, but sustainable, solutions.
Dolby Vivisol positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. We are committed to hiring, developing and retaining the best people. We foster an inclusive culture that offers all our employees a ‘Place to Grow’.
Please visit our website for a copy of our job applicant privacy notice at dolbyvivisol.com
Job Types: Full-time, Permanent
Pay: £24,880.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Gym membership
- On-site parking
- Referral programme
- Sick pay
Application question(s):
- Do you have the full right to work in the UK?
Work Location: In person
