Hours: Part Time 4 days across 6 days trading (Monday to Saturday) rota (3 days can be considered)
Contract: Part-time
Salary: £19,827 p.a. (FTE: £24,783.75)
Reports to: Shop Manager
Location: Bovingdon
Do you share our passion for creativity, great sustainable product, well-being and community?
We are selling a lifestyle – an inspiring shopping experience with the customer and the planet at the heart of everything we do.
What’s more, you will be supporting The Hospice of St Francis provide free care in your community.
Main Duties:
- Support manager to actively drive sales to maximise shop profitability and achieve annual budget
- Support manager to drive Gift Aid on donations to maximise income and achieve shop targets
- Assist manager to support volunteers
- Deliver excellence in customer service at all times and actively respond and listen to customers and volunteers to demonstrate time and care
- Champion sustainability wherever possible across the shop operation
- Support manager to maintain a high standard of presentation of merchandise
- Support manager to oversee all operational matters relating to successful running of shop
- Support manager to manage and operate agreed stock rotation system
- Support manager to initiate and implement programme of promotional activity and events
- Follow agreed till, cashing up and banking procedures
- Support manager in proactive use of social media to promote the shop and engage with the local community
- Support manager with training of prospective and existing volunteers
- Show real appreciation to donors for all donated items at all times
- Support the Hospice Fundraising and Communications teams to promote key events in the shop and the organisation as a whole
- Support manager in recruitment and induction of new employees and volunteers
- Act as an ambassador for The Hospice and proactively build links within the local community
Qualifications, Skills, Experience and Knowledge - A passion for retail and a ‘people person’
- Good general standard of education
- Have previous charity retail experience
- Strong communication and interpersonal skills – empathetic and patient
- Strong operational and organisational skills
- Good numeracy - confident working with figures and reports
- Confident IT user
- Ability to work under pressure and multi task in a busy and fast moving environment
- Physical strength and pace to cope with regular manual lifting and handling
- Flexibility
- Driver with own transport
For an informal discussion, or to find out more please contact Sam Lees Director of Sustainable Trading on 01442 869550. To contact HR please email [email protected]
This list of tasks and responsibilities is not exhaustive and the job holder may be required to undertake other relevant and appropriate duties as required by the Manager. This Job Description can be amended by agreement with the Post Holder and Manager.
Please note; applicant shortlisting will take place as and when suitable individuals apply. As such, we would strongly encourage early applications. We reserve the right to close this vacancy early should a suitable candidate be appointed. Interview arrangements will be communicated via email, so please check your email regularly. If you do not hear from us within 2 weeks of the closing date, unfortunately, your application has been unsuccessful.
Please note, this role will require a basic DBS check.
Pay: £19,827.00 per year
Work Location: In person
