Who are we?
Our UK companies are proud to be part of the international Culligan group. We work to provide better water for our customers & consumers around the world. Culligan’s complete line of drinking water solutions, water softeners & water filtration systems set the standard in the water industry. Today, Culligan is proud to have provided world-class service and innovative water solutions for the last 80 years. At Culligan, we’re committed to delivering state-of-the-art products and water solutions that benefit our customers, while minimizing the impact on the environment.
Service Centre Manager:
Working within our busy Operations Team, the role is responsible for the daily running of the Wolverhampton Service Centre, ensuring SLAs and KPIs are met on a daily basis to deliver an effective service to our Customers within the Region.
This role will be based from our Wolverhampton site, working Monday to Friday, days only. 40 hours a week between 7am - 5pm.
Responsibilities of Service Centre Manager:
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Ensuring effective and efficient delivery of all Operational Activities, including Bottled Water Machines to our customers
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Managing a team of people including Water Delivery Drivers, Technicians and Stock and Inventory Controllers
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Ensuring that SLAs are met on a daily basis including water deliveries, installations, services and repairs are actioned in a timely manner
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Ensuring all vehicles are compliant, working in close partnership with Fleet
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Working closely with Technical Training Managers, ensuring Technicians receive the appropriate training
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Ensure that stock levels are maintained within the Service Centre
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Ensure the team are using the ERP system correctly
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Meet the Service Centres objectives in relation to Health & Safety, Productivity, Compliance and People Development
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Support the recruitment processes
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Ability to support driver routing, working alongside the Supervisor
Requirements
Essential:
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Strong communication skills with the ability to inspire, motivate and manage a team
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Decisive and effective decision making, problem resolving and time management
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Demonstrate high levels of resilience, self-motivated and flexible
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Proven record of managing a fast-paced Operation
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Full driving licence
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Able to complete daily reporting
Desirable:
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National CPC
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Valid FLT Licence
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Knowledge of using a CRM system
Benefits
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23 days' holiday + Bank Holidays
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Company Pension scheme
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Company Sick Pay (after qualifying period)
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Cycle to Work scheme available
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Employee rewards and discounts
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Option to join Health Care Cash Plan
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24/7 365-day access to Employee Assistance Programme through Health Assured
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Access to on-going learning and development with our online learning platform
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Opportunity for career progression
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Onsite parking
