Job Summary
We are seeking a professional and reliable Front of House Team Member to join the team at Burnt Smokehouse, London’s first halal Texas-style smokehouse.
You will be the face of the restaurant, responsible for delivering a high standard of customer service in a fast-paced, high-volume environment. This role requires confidence, strong communication skills, and previous experience in a similar hospitality setting.
Duties
- Greet guests warmly and create a welcoming, efficient service environment
- Take orders accurately and serve food promptly during busy service periods
- Operate the till system and handle transactions with accuracy
- Maintain cleanliness and organisation of the front of house area, including tables and service stations
- Communicate clearly with the kitchen to ensure smooth and timely service
- Respond to customer enquiries or issues professionally and efficiently
- Support the team to maintain a high standard of service during peak hours
- Follow all health and safety and hygiene regulations
Requirements
- Previous experience in a front of house or hospitality role is required
- Strong communication skills with a professional and friendly manner
- Ability to work efficiently in a fast-paced, high-pressure environment
- Good attention to detail, particularly with order accuracy and service standards
- Ability to work well within a team
- Organised and reliable with a strong work ethic
What We Offer
- A structured and professional working environment
- Opportunity to develop within a busy and well-established restaurant
- Ongoing training and support
- Potential for progression within the business
Pay: £12.71-£13.00 per hour
Benefits:
- Company pension
- Discounted or free food
Application question(s):
- Can you work Wednesday to Sunday?
Experience:
- Customer service: 1 year (required)
Language:
Work authorisation:
- United Kingdom (required)
Work Location: In person
