Job Ref: ALD1469
Branch: Aldwark Manor
Location: Aldwark, Alne 10 miles north of York
Salary/Benefits: £12.80 per hour for over 21's
Contract type: Permanent
Hours: Full Time
Shift pattern: 5.30am to 1.30pm, 7.30am to 4pm, 9am to 5.30pm, 10am to 6.30pm, 1.30pm to 10pm.
Hours per week: 32/40 hours per week
Posted date: 08/07/2026
Closing date: 23/07/2026
Job title: Spa Leisure Receptionist
Position reports to: Assistant Spa Leisure Manager and Head of Spa Leisure
Located: Aldwark Manor Estate, Aldwark, Nr. Alne, York, YO611UF
Hours of Work:
Salary: £12.80 per hour for over 21’s
Benefits:
Apprenticeship and other development opportunities.
Share of gratuities.
Hospitality Rewards platform.
Employee Assistance Program.
Free meals on duty.
Refer a friend bonus.
Free golf for yourself and discounted for friends and family.
Uniform provided.
Additional Days holiday after 3 years of service.
Food and Beverage Discount when dining at our Hotel of 20%
Aldwark Manor Estate is a privately owned Hotel with Golf nestled in a picturesque village between York and Harrogate. Set in 200 acres of beautiful countryside, this luxury Hotel provides a complete escape for both business and leisure guests and is a popular venue for weddings.
In recent years, the hotel has undergone significant investment and renovation, transforming the bedrooms, restaurant, residents’ lounge, sports bar and all public areas to deliver a refined and contemporary guest experience.
December marked the completion and opening of the new Salus Spa facilities, further enhancing the estate’s luxury leisure offering. The next phase of development will see the addition of new bedrooms, expanded event spaces and additional treatment rooms, all scheduled to open later this year.
Our Mission statement is
At Aldwark Manor Estate, our mission is simple yet powerful:
“Never be ordinary” in our product, quality or people —
with the ambition of being “Always Aldwark” in exceeding our guests’ and team members’ expectations.
Main purpose of the role:
To ensure that the Spa Leisure is kept highest standards of hygiene, cleanliness, and tidiness.
Main duties include:
- To ensure that all Residents and Leisure guests always receive a high level of customer service from pre arrival until they depart.
- Daily assisting the with spa reception with guest meet and greet, spa orientation, spa leisure guests check in and out, taking payment, alongside internal customer enquiries on service and bookings.
- To ensure the highest standards of hygiene, cleanliness, and tidiness in the Leisure area.
- To adhere to the opening and closing procedures of the department.
- Assist in the cleaning of the department and light maintenance of the equipment.
- To always maintain personal hygiene standards.
- Assist in the monitoring and control of the pool in relation to standards given in the maintenance manual
- Be able to carry out both pool and spa tests and take corrective action where necessary
- Provide refreshments to day spa, hotel, and Leisure guests within the Spa.
- Maintaining an adequate provision of towels, robes, and slippers throughout the day for all day spa guests and Hotel residents.
- Regular changing rooms checks for cleanliness and making sure the used towel drops are regularly emptied and used laundry taken to the in-house laundry.
Pools side checks, checking for cleanliness and all equipment is running correctly
About Us
The Aldwark Manor Estate has been synonymous with luxury since it was established in 1978.
Elegant grounds, sensual design, elemental dining and grandeur at every turn, within 200 acres of countryside all contribute to its allure.
The Aldwark Manor Estate is an independent, indulgent luxury hotel in the Yorkshire countryside and provides the setting for unforgettable experiences.
We are continuously looking for exceptional individuals to join our team. If you are seeking a hospitality job with progression opportunities, then we are for you. There are live-in opportunities for the right candidates.
We are an equal opportunities employer committed to diversity, equity and inclusion. A copy of out DEI policy is available on request.
