Mixture of Office and Client site working
A bit about us
At Gamma we provide voice, data, and mobile solutions to businesses across the UK, Germany, Spain, and the Benelux region.
Our people are at the heart of everything we do. When you join us, you’ll be part of a collaborative, forward-thinking team that’s transforming how businesses connect and communicate globally.
We’re growing fast, but we never lose sight of what matters: our people. Whether you're looking to develop your skills, take on new challenges, or make a meaningful impact, Gamma is the place to do it.
What is the role responsible for?
As a Technical Sales Specialist (Cisco), you will play a key role in equipping our wholesale channel partners with the knowledge and skills to deploy, configure, and support primarily our Cisco Webex and associated CX portfolio, including enterprise grade Webex Contact Centre. You will be responsible for developing and delivering technical training programmes that ensure partners are proficient in solution architecture, integration, troubleshooting, and best practice deployment whilst offering a managed service solution for the more complex deployments.
What will you be doing day-to-day? •
- Technical Enablement: Design and deliver in-depth technical training covering Cisco Webex, CCaaS, APIs, integrations, and Gamma’s associated services.
- Hands-On Training: Provide practical, lab-based learning sessions including system configuration, provisioning, call flows, and feature demonstrations.
- Certification Readiness: Prepare partners for Cisco and Gamma technical accreditations through structured learning paths.
- Content Development: Produce detailed technical guides, configuration playbooks, solution diagrams, and e-learning modules.
- Solution Expertise: Act as a subject matter expert for Cisco Webex and CCaaS within Gamma’s wholesale partner ecosystem.
- Partner Support: Provide technical knowledge transfer during partner onboarding and assist with advanced troubleshooting when required.
- Collaboration: Work closely with Product teams to maintain training content accuracy and incorporate platform updates and enhancements.
- Continuous Improvement: Evaluate training delivery effectiveness through assessments, feedback, and performance metrics.
What you will need:
- Strong technical background in Cisco Webex (Calling, Meetings, Messaging) or UCaaS based equivalent, and cloud contact centre platforms (CCaaS).
- Experience delivering technical training or enablement to partners, resellers, or internal technical teams.
- Proficient in solution design, configuration, troubleshooting, and integration of UCaaS/CCaaS platforms.
- Familiarity with networking fundamentals (SIP, RTP, QoS, SBCs, firewalls) and how they impact UC and CCaaS deployments.
- Excellent technical documentation, presentation, and facilitation skills.
- Ability to explain complex technical concepts clearly to mixed-ability audiences.
- Hands-on experience with partner labs, demo environments, or sandbox systems.
- Cisco certifications (e.g., CCNP Collaboration, Cisco Webex Collaboration Specialist, CCaaS vendor certs) preferred, but will also consider experience
- Previous exposure to channel/wholesale environments desirable.
What do we offer you?
- 25 days annual leave + birthday
- Subsidised private medical insurance
- 5.1% matched pension contributions
- Enhanced parental leave
- Life assurance and Income protection
- Share save and incentive plans
- Electric Vehicle and Cycle scheme
- Employee discounts
- Volunteer day
A few things to note
We require all candidates to be eligible to work in the UK and pass a basic DBS check.
If you don’t meet every requirement but feel you could thrive in this role, we would still encourage you to apply.
Gamma is an equal-opportunity employer committed to building diverse, inclusive teams where everyone feels valued and can be their authentic selves. We welcome applicants from all backgrounds, especially those underrepresented in our industry. As a family-friendly employer, we foster a culture of trust, autonomy, and flexibility to support your work-life balance and help you thrive at Gamma.
For recruitment agencies – we have a network of fantastic partners that support us in our hiring from time to time. We’re not looking to increase that network currently, so please don’t send speculative CVs.
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