GE Robinson are proud to be part of Haldane Fisher Group, a leading timber and builder’s merchants that have a reputation for innovation and excellence within their field. The company believes in their people and strives to provide excellent and reliable service to their customers. We wish to recruit a Customer Service Co-ordinator to join our team at our Salford Branch. This is an exciting opportunity for an ambitious person looking to develop their career within a well-established company.
Responsibilities
- Responding to customer queries – deliveries / collections / credit requests
- Handling complaints professionally and being involved in the root cause analysis and future avoidance
- Coordinating with internal departments to ensure issues resolved and customer excellence achieved
- Issue logging , reporting and resolution
- OTIF ( On Time In Full) reporting and reasons for non- compliance .
- Maintenance of accurate customer records in CRM
Key Skills Required
- Excellent communication and interpersonal skills
- Strong organizational and time management abilities
- Problem solving and conflict resolution
- Attention to detail
- Customer focused mindset
- Ability to multi-task and prioritise
- Proficiency with all IT portals – Excel / Teams/ incumbent CRM
The successful person will receive a competitive rate of pay plus benefits including:
- A comprehensive in-house training programme
- Staff Discounts
- Pension Scheme
- Cycle to work scheme
- Healthcare (following probation)
If this sounds like a role for you, we'd love to hear from you.
