Job Summary
We are seeking a dynamic and detail-oriented Membership Administrator to join our team! In this vital role, you will be the friendly face and efficient organizer behind our membership processes. Your energy and organizational skills will ensure smooth onboarding, accurate record-keeping, and exceptional service for our members. If you thrive in a fast-paced environment, love working with data and people, and are passionate about delivering outstanding administrative support, this is the perfect opportunity to make a positive impact!
Duties
- Manage member registration, renewal processes, and membership updates with accuracy and enthusiasm
- Maintain comprehensive records using Microsoft Office tools, Google Workspace, and QuickBooks for financial tracking
- Respond promptly and professionally to member inquiries via phone and email, demonstrating excellent phone etiquette
- Perform data entry tasks efficiently, ensuring all member information is current and correctly entered into databases
- Assist with administrative tasks such as filing, document management, and preparing reports to support team operations
- Coordinate communication between members and internal departments to facilitate seamless service delivery
- Support event planning and member engagement initiatives by organizing materials and scheduling appointments
Experience
- Proven office experience with strong organizational skills and attention to detail
- Familiarity with computer skills including Microsoft Office Suite (Word, Excel, Outlook), Google Workspace (Gmail, Drive), and QuickBooks
- Previous administrative experience in a clerical role or membership setting preferred
- Excellent phone etiquette with the ability to handle inquiries professionally and courteously
- Strong typing skills coupled with data entry experience to ensure accuracy and efficiency
- Knowledge of office equipment and software tools necessary for smooth daily operations
Join us as a Membership Administrator where your proactive approach and dedication will help foster a welcoming environment for our members while supporting the efficient running of our organization!
Pay: From £25,500.00 per year
Benefits:
Work Location: Hybrid remote in Edinburgh
