Housing Income Specialist
Full time, permanent
Salary £37,983 - £43,752 per annum (37 hours per week) plus essential car user allowance
Would you like to work for a high performing Income management service?
We are looking for an individual who is self-motivated and enthusiastic with excellent communications skills. A passion for delivering excellent customer service, who has a “can do” attitude and is a good team player. You will need to be an excellent problem solver, whilst offering a balance between enforcement and support in all areas of Income management.
The Housing Income Specialists provide a vital link to other service units enabling the Council to deliver a comprehensive housing and income service. We are seeking an experienced individual to join our team of four front line Housing Income Specialist, within the Neighbourhood Housing, Income Collection Team.
Acting as the first point of customer contact, the role of Housing Income Specialist is to be responsible for rent income collection and associated charges in a defined geographical area within the borough of Guildford. The role involves dealing with sensitive issues, often within a pressurised environment where strong negotiation skills and having assertiveness in difficult situations are essential requirements. Previous experience of working in Housing and/or giving debt advice and/ or welfare benefit advice would be desirable.
In return we offer a range of benefits including agile working, incremental progression related pay, highly competitive annual leave allowances, flexible working, staff discount scheme and membership of the local government pension scheme.
If you would like further details about this role please contact Joanne Figg, Income Manager, on 07970 518815 or [email protected].
If you would like to apply for this role, please log on to www.guildford.gov.uk and click Contact us, then click on Jobs at the top right-hand corner.
Closing date for applications: 31st August 2026
Interview and test: week commencing 7th September 2026
'From April 2027, Guildford Borough Council and Waverley Borough Council will become part of the new West Surrey unitary council, as part of a major local government reorganisation across Surrey. This change will see the current twelve councils replaced by two new authorities: East Surrey and West Surrey. West Surrey will cover the areas currently served by Guildford, Waverley, Runnymede, Spelthorne, Surrey Heath and Woking.
As we move toward this transition, we remain focused on delivering high‑quality, value‑for‑money services and staying true to our shared values: Collaboration, Wellbeing, Trusted, Value for Money and Professionalism.
Joining us at this point in our journey offers a unique opportunity. You will gain valuable experience, benefit from extensive training and development, and play an active role in one of the most significant local government transformations in the past 50 years. You’ll be part of a collaborative, supportive organisation where your ideas and contributions will directly help shape the future of public services across West Surrey.
Together, we will ensure a smooth transition and continue to provide excellent services for residents now and into the future.
If you’re looking for a role where you can grow, make an impact and be part of meaningful change, we’d love to hear from you.'
