Technical Services Manager
Contract: Key Account Network
Location: Birmingham, hybrid / open to candidates nationwide
Hours of work: 40
Contract Type: Permanent
We are seeking a Technical Services Manager to report to the Technical Director of Technical Services and work closely with Group and local country Operational Performance teams.
This role is fully accountable for ensuring adherence to OneISS standards for technical services across the account within the assigned region.
Job Description
We are looking for a senior technical leader who can take full ownership of service delivery, client relationships, and financial performance, while driving consistent, high-quality outcomes, compliance, and continuous improvement across the account.
Key Responsibilities
- Lead the end-to-end delivery of technical and engineering services across the account
- Act as the primary escalation point for all technical service issues
- Ensure consistent, high-quality service delivery aligned to contractual requirements
- Build strong client relationships and act as the main technical contact
- Drive client satisfaction, service performance, and continuous improvement
- Own financial performance including budgets, cost control, and revenue targets
- Lead, develop, and manage technical teams and future leadership pipeline
- Ensure compliance with health & safety, legal, and regulatory standards
- Identify growth opportunities, cost savings, and service improvements across the account
Professional and Personal Competencies/Qualifications
- Strong experience in a senior technical leadership role
- Strong background in building services / hard FM
- Proven experience in technical services delivery, compliance, and risk management
- Experience driving technical change and implementation
- Analytical and systematic problem-solving approach
- Strong stakeholder management and leadership capability
- Strong commercial acumen (budgets, contracts, margins)
- Excellent communication and stakeholder management skills
- Full UK driving licence (occasional site visits required)
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,
#aplacetobeyou,
#facilitiesmanagement
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing [email protected]
If you are interested in learning about other opportunities at ISS, please join our Talent community by clicking on the following link: TalentPlace
To find out more about what we do - https://www.uk.issworld.com/
Work Location: In person
