Part-time Retail Team Leader
Fixed term for 4 months
Hours: Part-time, 6 hours per week, to be worked over 1-2 days out of 7, (Monday-Sunday including weekends and bank holidays), on a rota basis.
Reporting to: Store Manager
Location: White Rose, 313 Ecclesall Road, Sharrow, Sheffield, S11 8NX
ABOUT US:
A registered UK charity, founded in 2010, White Rose is a chain of handpicked pre-loved fashion stores supporting the work of The Aegis Trust.
Aegis aims to prevent prejudice and hate fuelled violence in communities at risk around the world. Find out more about us at www.whiterosefashion.com and about the Aegis Trust charity at www.aegistrust.org
White Rose aspires to be the number one destination for pre-loved fashion.
OUR MISSION:
Our purpose here at White Rose is to redefine high street fashion with a positive impact on the planet and humanity, reducing the environmental impact of fast fashion, whilst funding peace building worldwide.
OUR VALUES:
- We are innovative
- We are sustainable
- We are collaborative
- We are compassionate
What you'll be doing:
You'll support the Store Management team in the running of the store, expanding upon our loyal customer base, building a team of volunteers and delivering on expected sales plans by:
- Manage effective stock control, including receiving donations, pricing items, and arranging appropriate stock room storage or rag processing as required, all in line with agreed WR processes.
- Oversee the overall appearance and layout of the store, maintaining a clean, well organised, and attractive retail environment for customers.
- Create and implement effective, relevant visual merchandising displays in store and windows to maximise sales and highlight key prime items, utilising social media promotion too
- Monitor stock levels, identify popular items, and communicate effectively with DC team, making recommendations for restocking.
- Ensure all customers are warmly greeted and receive the level of exceptional service throughout their shopping experience in store to really make their day.
- Resolve customer complaints or concerns promptly, calmly and professionally.
- Train and coach team members and volunteers on excellent customer service techniques and the importance of representing our charity – Aegis Trust.
- Open and close the store according to WR procedures, ensuring set up and close down security measures are thoroughly followed.
- Process POS transactions accurately and reconcile daily sales.
- Maintain a safe and healthy working environment, adhering to health and safety regulations and guidelines.
- Leading and Inspiring Performance:
- Support, motivate, and guide a team of volunteers to achieve individual and team goals.
- Foster a positive and supportive work environment, promoting teamwork, collaboration, and inclusivity.
- Lead in the attraction and selection process for new volunteers, conducting volunteering discussions and providing a thorough onboarding process. Including the use of social media for a volunteer attraction tool and well placed in store campaigns.
- Lead on volunteer engagement and retention initiatives, identifying their interests and training needs and provide ongoing support and development opportunities to volunteers.
- Recognise and celebrate the efforts and contributions of volunteers, communicating on such engagement and reward requirements with the People team.
Experience and Skills:
- Experience as Key Holder, running a fast paced, busy environment of a retail store with high customer footfall.
- Self managing and uses initiative when working autonomously or leading a team, leading by example to work effectively and efficiently
- Previous fashion retail experience, preferably in a team leader or supervisor capacity.
- Creative, visual flair, you'll know what is needed to display items to look their best, you'll also know looks good visually and ensure it aligns with what our customers are looking for
- Excellent customer service and communication skills.
- Good leadership abilities including the ability to motivate and inspire a diverse team.
- Excellent organisational skills and attention to detail, with the ability to prioritise.
- Driven by KPI’s and achieving targeted results
- Strong knowledge of fashion visual merchandising principles and stock management.
- Experienced with cash handling, sales transactions and point-of-sale systems.
- Ability to work collaboratively as part of a team and independently without supervision.
- Passion for the White Rose and Aegis Trust’s mission and values.
Benefits:
- Employee Assistance Programme
- Employee Discount
- Long service and birthday recognition
- Reward and recognition through Hero Points - your rewards, your way!
We intend for White Rose to be a safe space for all. We therefore reserve the right to require successful candidates to undertake a satisfactory DBS (Disclosure Barring Service) disclosure for any position with us.
We’re committed to an inclusive culture where everyone can be their authentic selves and reach their potential. We actively encourage applications from people of all backgrounds. If you need any adjustments, please let us know.
Pay: £12.74 per hour
Benefits:
- Casual dress
- Company events
- Employee discount
- Health & wellbeing programme
- Sick pay
Experience:
- Retail Team Leader / Supervisory: 1 year (required)
Work Location: In person
