Store Manager – Pepe's Piri Piri
Job Summary
We are seeking an experienced, motivated, and hands-on Store Manager to lead the day-to-day operations of our Pepe's Piri Piri restaurant. The successful candidate will be responsible for driving sales performance, delivering exceptional customer service, maintaining operational standards, and leading a high-performing team in a fast-paced environment.
As Store Manager, you will take full ownership of the restaurant's performance, ensuring compliance with company policies, food safety regulations, and operational procedures while creating a positive workplace culture that promotes teamwork, accountability, and continuous improvement.
Key Responsibilities
- Manage all aspects of daily restaurant operations to ensure excellent service, food quality, and customer satisfaction.
- Lead, motivate, coach, and develop team members to achieve operational and business objectives.
- Recruit, train, schedule, and manage staff performance in line with company standards.
- Monitor and control labour costs, food costs, stock levels, and wastage to maximise profitability.
- Ensure all food is prepared and served in accordance with Pepe's quality standards and food safety requirements.
- Maintain full compliance with Health & Safety, Food Hygiene, HACCP, and company policies.
- Analyse sales performance and implement local initiatives to drive revenue growth and customer engagement.
- Handle customer feedback, complaints, and service recovery professionally and effectively.
- Manage stock ordering, inventory control, and supplier relationships to ensure uninterrupted operations.
- Conduct regular audits and checks to maintain high standards of cleanliness, maintenance, and presentation.
- Ensure accurate cash handling, banking procedures, and financial controls are followed.
- Foster a positive team culture focused on accountability, teamwork, and delivering outstanding guest experiences.
Skills & ExperienceEssential
- Previous experience as a Restaurant Manager, Store Manager, Assistant Manager, or similar leadership role within a fast-paced restaurant, takeaway, or hospitality environment.
- Proven ability to lead, motivate, and develop teams.
- Strong understanding of food safety, health & safety, and operational compliance.
- Experience managing labour scheduling, stock control, and cost management.
- Excellent communication and customer service skills.
- Strong organisational skills with the ability to prioritise and perform under pressure.
- Commercial awareness with a focus on driving sales and profitability.
Desirable
- Experience within a Quick Service Restaurant (QSR) or branded restaurant environment.
- Level 3 Food Safety qualification.
- Experience using EPOS systems and restaurant management software.
- Multi-site or high-volume restaurant experience.
What We Offer
- Competitive salary and performance-based incentives.
- Career development and progression opportunities within a growing brand.
- Ongoing training and support.
- Staff discounts and additional company benefits.
- A dynamic and supportive working environment.
If you are a passionate leader with a strong operational mindset and a commitment to delivering exceptional customer experiences, we would love to hear from you.
Pay: From £24,420.00 per year
Benefits:
- Discounted or free food
- Employee discount
Work Location: In person
