Casework Manager
Role Overview
We are seeking an experienced and highly organised Casework Manager with a strong legal background to oversee and support the effective management of casework across the organisation.
The successful candidate will ideally hold a law degree and have experience as a qualified solicitor or possess equivalent legal experience. They will have a thorough understanding of legal processes, case progression, and workload management within a busy legal environment.
This role is pivotal in ensuring the efficient progression of matters, maintaining compliance with regulatory and organisational requirements, supporting fee earners, and delivering high-quality legal services to clients.
Key Responsibilities
- Oversee and coordinate day-to-day casework across the team.
- Monitor case progression to ensure court deadlines, key milestones, and client expectations are met.
- Allocate and prioritise casework to ensure fair and effective workload management across the department.
- Ensure all staff maintain an appropriate caseload and provide guidance on prioritisation, time management, and effective case handling.
- Provide oversight and support on complex, sensitive, or high-risk matters.
- Assist fee earners with legal processes, procedural requirements, and case strategy where appropriate.
- Conduct regular file reviews and quality assurance checks to maintain high professional standards.
- Ensure compliance with internal policies, regulatory obligations, and Legal Aid Agency requirements where applicable.
- Identify delays, risks, and inefficiencies in case progression and implement practical solutions to improve performance.
- Liaise with solicitors, barristers, courts, experts, and external agencies to facilitate the effective progression of cases.
- Support the onboarding, training, and ongoing development of staff, including guidance on case management systems and best practice.
- Work closely with senior management to improve operational efficiency, service delivery, and team performance.
- Maintain accurate and up-to-date case records and ensure compliance with case management systems and reporting requirements.
Key Skills and Experience
Essential
- Law degree (LLB or equivalent).
- Significant experience managing casework within a legal environment.
- Strong understanding of legal procedures, case progression, and file management.
- Excellent organisational and time management skills.
- Ability to manage competing priorities and deadlines effectively.
- Strong analytical, problem-solving, and decision-making abilities.
- Excellent written and verbal communication skills.
- Proficiency in case management systems and Microsoft Office applications.
Desirable
- Qualified Solicitor, Legal Executive, or equivalent legal qualification.
- Experience supervising, mentoring, or managing legal staff.
- Knowledge of Legal Aid Agency requirements and legal aid practice.
- Experience implementing process improvements and operational efficiencies.
Personal Attributes
- Strong leadership skills with a supportive and collaborative management style.
- Proactive, solutions-focused, and able to drive improvements.
- High attention to detail and commitment to professional standards.
- Ability to work independently and take ownership of responsibilities.
- Calm, resilient, and effective under pressure.
- Committed to delivering excellent client service and high-quality legal outcomes.
- Strong interpersonal skills with the ability to build positive working relationships across teams.
Equal Opportunities
We are committed to creating an inclusive workplace and welcome applications from all suitably qualified candidates, regardless of age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, sexual orientation, neurodiversity, or caring responsibilities.
We are committed to providing reasonable adjustments throughout the recruitment process and employment to ensure equal access and opportunity for all.
Work Location: Hybrid remote in London W6 7JP
