Do you have experience coordinating schedules and delivering excellent customer service in a fast-paced environment?
Looking to play a key role in ensuring repairs services run efficiently? If so, join us as a Resource Planner where you'll help ensure repairs are completed ‘Right First Time' for our tenants.
As a Resource Planner, you'll be responsible for:
Ensuring the effective planning and scheduling of repairs and maintenance activity by:
Raising and scheduling repair appointments for operatives and contractors, ensuring the right skills and coverage are assigned
Managing diaries proactively to maximise productivity and ensure appointments are delivered within agreed timescales
Liaising with tenants, operatives, and supervisors to resolve issues and coordinate follow-on repairs
Monitoring work in progress (WIP) and ensuring repairs are completed within KPIs and SLAs
Handling inbound and outbound calls to resolve queries and maintain service delivery
Producing reports and analysing scheduling data to improve efficiency and minimise travel time
Supporting the wider repairs team with administrative tasks to deliver a responsive, tenant-focused service
You'll join a busy and collaborative Repairs & Maintenance team, where you'll play a key role in ensuring operatives are effectively deployed and tenants receive a high-quality, timely repairs service.
Our ideal candidate: We're seeking a highly organised and customer-focused individual with:
Experience working in a scheduling, planning, or coordination role
Experience using IT systems for job allocation, scheduling, or workforce management
Experience working in a customer-focused environment (e.g. contact centre, housing, or repairs service)
Experience managing multiple priorities and working to deadlines in a fast-paced environment
As a smart working organisation, you can expect a balance of working from the office (Birmingham, Bath Row) and from home. Typically, you'll be working from the office 3 days per week and 2 days per week from home.
Who is Midland Heart? We're one team working together for our tenants. A large, ambitious housing organisation providing people with an affordable place to call home. We value people from all walks of life and strive to create an inclusive environment where you can grow your career and make an impact. We expect a lot from our people, but in return, you'll find a supportive and rewarding workplace where great people thrive.
We are proud to say we have recently been named in the Sunday Times Best Places to Work list, within the Big Organisations category (The Times).
Interested? Click on "Candidate Information" below for a full Role Profile. Applying is easy - simply register your interest on our candidate portal and upload your CV & Covering Letter. We cannot accept applications without a covering letter.
Please be advised however, that we may close earlier than this date, dependent on the volume of applications that we receive.
Applications close at midnight on Friday 31st July 2026 .
We're proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role.
