As Visitor Support Officer, you will contribute to achieving an exceptional visitor experience, providing outstanding service, so visitors leave with lasting memories. Working across our visitor welcome/visitor centre, you will also work with the wider team to maintain our visitor facilities, making sure our visitors have a smooth, inclusive and enjoyable experience. You will help cultivate a supportive and positive work environment that encourages teamwork, productivity and individual growth. You will take opportunities to promote Forestry Englands work including events, membership, legacy giving and volunteering.
No two days are the same and the demands of the role can vary widely, so you must be resilient, adaptable and prepared to respond to situations and environments that can be challenging and unpredictable.
The role is based in the Ranger Office at Beechenhurst and requires regular weekend working, including bank holidays.
You will also spend time supporting the wider team around the Forest, at other recreation sites such as Symonds Yat Rock, Mallards Pike, and the Forest of Dean Cycle Centre.
The role involves working outdoors in all weathers year around, both alone and with other staff and/or volunteers. You will travel around the forest on foot, by bike and in vehicles, both on and off road. Some tasks can be physically demanding.
