Title: Team Administrator – LLR, RTB and KWS
Contract Type: Permanent Full Time, 35 hours
Salary: £26,775 per annum to £29,280 per annum (London weighted salary) dependant on experience plus ECU allowance (if policy requirements are met)
Grade: 3
Reporting Office: London, Stratford
Working Locations: Stratford, Wexham Hopital Slough, King George Hospital Redbridge and LLR Patch across London
Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)
Working Pattern: Monday to Friday
Closing Date: 20th August 2026 – 23:00
Interview Dates: 8th September & 9th September 2026
Please click here for the role profile - Team Administrator.docx
Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more…
Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.
L&Q reserves the right to not progress applications for candidates who have had one unsuccessful application/interview processes with L&Q for the same or similar role in the previous 12 months.
Join our Immediate Market Tenures Team at L&Q:
The Team Administrator will provide operational and administrative support across our London Living Rent (LLR), Right to Buy (RtB) and Key Worker Schemes (KWS), acting as a key point of contact for customers, colleagues and stakeholders. The role plays a vital part in supporting customers through their housing journey, maintaining accurate records and systems, and ensuring the smooth delivery of team operations. The successful candidate will also support internal teams and management by helping to maintain a compliant, well-managed and low-risk portfolio. This includes ensuring records are accurate and up to date, supporting governance and audit requirements, monitoring key processes and assisting the team in meeting regulatory, policy and service standards. This is an excellent opportunity for an organised and proactive individual looking to develop their career within housing, customer operations or business support, while making a real difference to the lives of our residents and customers
If this sounds like you, we would love for you to apply!
Your impact in the role:
Team Contribution & Customer Service
- Support the achievement of team objectives and contribute to delivering an excellent customer experience in line with L&Q's values.
- Act as a key point of contact for customers, residents and stakeholders, responding to enquiries and resolving issues wherever possible.
- Build positive and effective relationships with internal and external stakeholders.
- Support operational teams and managers in delivering a compliant, customer-focused and well-managed portfolio across London Living Rent, Right to Buy and Key Worker Schemes.
- Contribute to team performance and service improvements through a proactive and collaborative approach
Administrative Support & Business Processes
- Coordinate a range of operational and administrative activities across London Living Rent, Right to Buy and Key Worker Schemes.
- Accurately maintain customer, tenancy and property records across relevant systems.
- Support critical business processes that contribute to effective portfolio management and service delivery.
- Support business processes including invoice processing, purchase orders and general team administration.
- Assist with reporting, data management and monitoring service performance, helping managers identify trends, risks and actions.
- Attend site offices and operational locations at least once per week, with additional travel required to support business needs.
Collaboration with Stakeholders
- Work closely with colleagues, customers, contractors and external partners to support the effective delivery of services.
- Develop strong working relationships across Immediate Market Tenures and wider L&Q teams.
- Support managers and operational colleagues by providing accurate information and administrative oversight to inform decision making.
- Ensure enquiries are managed efficiently and escalated appropriately where necessary.
Compliance & Governance
- Support the team in maintaining a compliant and low-risk portfolio through effective administration and accurate record management.
- Ensure activities are completed in accordance with L&Q policies, procedures and regulatory requirements.
- Support governance, audit and compliance activities through accurate record keeping and administration.
- Monitor key actions, compliance requirements and deadlines, escalating concerns where appropriate.
- Identify and escalate risks, issues or service concerns that could impact customers, service delivery or portfolio performance
Record Keeping & Systems Management
- Maintain accurate and up-to-date records across relevant business systems.
- Ensure data integrity and support the delivery of accurate management information and reporting.
- Monitor data quality and support reporting requirements.
- Ensure customer and operational information is managed in line with data protection requirements and organisational standards.
Support audit readiness by ensuring records, documentation and systems remain accurate, accessible and compliant.
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What you'll bring:
- Experience working within a busy administrative, operational or customer service environment.
- Excellent organisational skills with the ability to manage multiple priorities and deadlines.
- Strong attention to detail and commitment to maintaining accurate records and data.
- Strong communication skills and confidence working with colleagues, customers and stakeholders at all levels.
- Ability to identify issues, monitor actions and support the effective management of operational risk.
- Experience using systems and data to support service delivery, reporting and decision-making.
- Strong working knowledge of Microsoft Office, including Outlook, Word, Excel and Teams.
- A proactive approach to problem solving and continuous improvement.
- A commitment to delivering excellent customer service and supporting positive customer outcomes
Additional Requirements: ·
- A flexible and proactive approach to work, with the ability to adapt to changing priorities and business needs.
- Ability to travel to L&Q site offices and operational locations at least once per week, with additional travel required where business needs dictate. A strong commitment to delivering excellent customer service and positive customer outcomes.
- Confidence handling sensitive and confidential information with discretion and professionalism.
- Ability to identify, escalate and support the resolution of operational, compliance and customer risks.
- Commitment to maintaining accurate records and supporting audit, governance and regulatory requirements.
- Willingness to continuously develop skills, knowledge and expertise within housing operations and affordable housing products.
- A collaborative approach, with the ability to build strong working relationships across teams and with external stakeholders.
- Experience within housing, property, customer operations or a regulated environment would be advantageous but is not essential.
- A willingness to take ownership of tasks and see them through to completion, ensuring deadlines, compliance requirements and service standards are achieved.
If you are interested in this role and have the experience required, then apply without delay!
At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&Q. More information about L&Q’s values can be found on our website and a copy of our behavioural framework can be provided on request.
If you require any reasonable adjustments at any stage during this process, including application stage, please email [email protected]
About L&Q:
We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high-quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.
250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England.
People are at the heart of our business, and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q.
At L&Q, we know that diversity and inclusion make us stronger – and they’re at the heart of everything we do.
When we recruit, we look at what really matters: your skills, experience, and potential. We’re proud to be recognised for creating an inclusive workplace. We’re a Disability Confident Leader (Level 3) and we’ve introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It’s all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome - Find out more here. Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.
Click here to find out more about L&Q and why you should join us!
- ECU Allowance is paid in accordance with requirements of the relevant policy as updated from time to time.
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