The Ride Host is responsible for delivering safe, engaging, and memorable guest experiences across Ride and Show areas at The London Dungeon and Shrek’s Adventure! London.
As a Ride Host, you will be working on the DROP DEAD Drop Ride, The Magic Bus and The Magic Lifts. Acting as the face of the attraction, the Ride Host welcomes guests, manages queues, supports ride operations, and ensures safety procedures are followed at all times. This role plays a key part in bringing the experience to life through positive guest interaction, strong teamwork, and a commitment to operational excellence.
KEY ACCOUNTABILITIES:
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Deliver a warm, friendly, and professional welcome to all guests
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Engage guests in an entertaining, inclusive, and informative manner
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Manage guest flow and queue lines to ensure smooth and efficient operations
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Support the safe operation of rides and show experiences in line with all training and procedures
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Assist with ride loading and unloading while maintaining safety and accessibility standards
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Maintain high standards of cleanliness and presentation in all guest-facing areas
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Identify and promptly report safety concerns, incidents, near misses, or guest feedback
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Support ride evacuations, fire evacuations, and emergency procedures when required
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Adhere to all Standard Operating Procedures (SOPs) and Codes of Safe Working Practices (CoSWPs)
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Participate fully in daily briefings, training sessions, and safety updates
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Act as a positive role model, contributing to an inclusive and supportive team environment
Merlin - It's where we play
Merlin Entertainments
Merlin Entertainments
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