Job Title: Customer Care Advisor.
Location: Clacton-on-Sea
Working Hours : Tuesday - Saturday, 9:00 - 17:30
Company Overview:
At Cult Furniture, we believe beautiful design should be accessible to everyone who desires it. Whether it’s modern creations or timeless classics, our in-house team provides the perfect piece to complete your interior décor and stylistic vision. Not only is everything luxurious and innovative, it’s also affordable...we promise!
Job Description:
As a Customer Care Advisor, you will play a crucial role in ensuring our customers receive outstanding support and assistance. Your responsibilities will include:
- Managing inbound customer calls with professionalism and empathy.
- Responding to customer inquiries and resolving issues through email correspondence.
- Handling customer refunds in accordance with company policies.
- Engaging with customers via live chat to provide real-time assistance.
- Collaborating with chat bots to streamline customer support processes.
- Keeping up-to-date with product knowledge and company policies to provide accurate information.
- Maintaining a high level of customer satisfaction through exceptional service.
Qualifications:
- Excellent communication skills, both written and verbal.
- Strong problem-solving abilities and a customer-centric mindset.
- Previous experience in customer service or a similar role is a plus.
- Familiarity with chat bots and live chat platforms is advantageous.
- Ability to work effectively in a fast-paced environment.
- Flexibility to work one Saturday shift per week.
Benefits:
Salary, £26,250 per annum.
Comprehensive training and ongoing development opportunities.
Friendly and collaborative work environment.
Opportunity for career growth within the company.
Job Type: Full-time
Pay: £26,250.00 per year
Benefits:
- Casual dress
- Cycle to work scheme
- Employee discount
- Free parking
- On-site parking
- Work from home
Experience:
- customer service: 2 years (required)
Work Location: In person
