Job Overview
Motion Elevators Ltd is a growing lift maintenance and repair company, providing servicing and emergency call-outs across the region. Due to continued growth, we are looking for an organised, proactive and customer-focused Administration Assistant with experience in a similar customer service or service-provider administration role to join our friendly, fast-paced office team. The ideal candidate will be a quick learner who can confidently prioritise tasks, use initiative to solve day-to-day problems, support engineers and keep customers updated.
Key Responsibilities
· Act as first point of contact for customers, confidently handling phone and email enquiries in a professional manner
- Raise and allocate emergency breakdown call-outs to engineers
- Schedule routine maintenance and service visits
- Issue engineer reports to clients accurately and promptly
- Liaise with suppliers to obtain pricing and lead times
- Prepare and send repair quotations
- Support other departments (purchase ledger, accounts) when required
- Maintain and update internal systems and job records
- Provide holiday cover for other team members
Requirements
- Previous administration experience
· Experience in a similar customer service, service-provider administration or fast-paced office support role
- Strong organisational skills and attention to detail
· Ability to prioritise workload and adapt quickly to changing tasks in a busy environment
· Good problem-solving abilities, with confidence using initiative to resolve day-to-day queries and issues
- Good geographical knowledge
- Proficient in Microsoft Office (Word, Excel, Outlook)
- Experience of Sage Software
· Excellent communication skills, with confidence talking to customers by phone and email
· Reliable, proactive, quick to learn, adaptable and confident working as part of a team
Desirable
- Experience in a service, engineering, or maintenance company
- Experience using scheduling or job management systems
What We Offer
- Competitive salary based on experience
- 20+ days holiday plus bank holidays
- Pension scheme
- Supportive, small team environment
- Opportunity to grow within the company
Why Join Motion Elevators?
This is a varied and fast-paced role where no two days are the same. You’ll be a key part of keeping our engineers organised and our customers satisfied, making a real impact on the day-to-day running of the business.
Equal Opportunity
All workers and job applicants will be treated equally and be given the same set of opportunities regardless of their age, sex, race, disability, sexual orientation, disability, culture or anything other personal characteristic that might be discriminated against
Benefits:
- Casual dress
- Company pension
- Free parking
- On-site parking
Ability to commute/relocate:
- Wigan WN5 8EG: reliably commute or plan to relocate before starting work (preferred)
Experience:
- Administrative: 2 years (required)
Work Location: In person
Pay: £26,000.00 per year
Benefits:
- Casual dress
- Company pension
- Free parking
- On-site parking
Application question(s):
- How many years of customer service experience do you have?
Experience:
- System administration: 2 years (required)
- service provider : 2 years (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
