Job Overview
We are seeking a friendly and professional Hotel Receptionist to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for hospitality. Multilingual candidates are highly encouraged to apply, as we value diversity in our team.
Duties
- Greet guests upon arrival with a warm and friendly attitude.
- Manage check-in and check-out processes efficiently and accurately.
- Handle guest inquiries and provide information about hotel services and local attractions.
- Maintain an organised reception area, ensuring all materials are up to date and accessible.
- Answer phone calls with excellent phone etiquette, addressing queries or directing calls as necessary.
- Assist in managing reservations, including modifications and cancellations.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Process payments and maintain accurate records of transactions.
- Provide multilingual support to enhance the guest experience for non-English speaking visitors.
Qualifications
- Previous experience in a hospitality or hotel environment is preferred
- Strong interpersonal skills with a focus on guest services.
- Proficiency in phone etiquette and customer communication.
- Bilingual or multilingual abilities are highly desirable.
- Excellent organisational skills with the ability to multitask in a fast-paced environment.
- A positive attitude and a willingness to learn new skills related to hotel operations.
If you possess a passion for hospitality and enjoy working in a dynamic environment, we invite you to apply for this exciting opportunity as a Hotel Receptionist.
Job Types: Full-time, Part-time
Benefits:
- Discounted or free food
- Employee discount
- On-site parking
Pay: £10.85-£12.71 per hour
Work Location: In person
