Customer Service Representative (Sales & Marketing Environment)
Job Overview
We are looking for enthusiastic and customer-focused Customer Service Representatives to join our growing team. This role is based within a fast-paced sales and marketing environment, where you'll be the first point of contact for customers, providing outstanding service while supporting customer acquisition and brand awareness campaigns.
If you enjoy working with people, delivering exceptional customer experiences, and developing valuable communication skills, we'd love to hear from you.
Key Responsibilities
- Deliver professional, friendly, and efficient customer service during face-to-face customer interactions.
- Represent our clients positively while promoting their products and services.
- Respond to customer questions, provide accurate information, and assist customers in making informed decisions.
- Build and maintain positive relationships with customers through excellent communication and service.
- Resolve customer concerns professionally and escalate complex issues where appropriate.
- Accurately record customer interactions and maintain company records in line with internal procedures.
- Work collaboratively with colleagues and management to achieve individual and team objectives.
- Follow company policies, quality standards, and compliance procedures at all times.
- Assist with administrative and customer support tasks as required.
- Contribute to a positive, supportive, and high-performing team environment.
What We're Looking For
- Excellent verbal communication and interpersonal skills.
- A positive, professional, and customer-focused attitude.
- Strong problem-solving and organisational skills.
- Ability to work both independently and as part of a team.
- Ability to manage multiple priorities in a fast-paced environment.
- A willingness to learn and develop within a sales and marketing environment.
Desirable
- Previous experience in customer service, retail, hospitality, sales, promotions, or another customer-facing role.
- Experience working in a target-driven or performance-focused environment.
- Confidence engaging with members of the public.
What We Offer
- Full product and client training.
- Ongoing coaching and professional development.
- Opportunities for career progression based on performance.
- A supportive and collaborative team culture.
- The opportunity to develop transferable communication, customer service, and sales skills.
About Us
We are a sales and marketing company that partners with a range of clients to help grow their customer base and increase brand awareness. Our team delivers excellent customer experiences while representing our clients professionally and ethically.
This Customer Service Representative position operates within a sales environment and involves engaging directly with customers to promote products and services while maintaining high standards of customer care.
Equal Opportunities
We are committed to creating an inclusive workplace and welcome applications from candidates of all backgrounds. We provide equal employment opportunities to all applicants and employees and do not discriminate on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other protected characteristic under the Equality Act 2010.
Application Process
If you are passionate about delivering excellent customer service and are looking to build your career in a dynamic sales and marketing environment, we encourage you to apply.
Successful applicants will be contacted regarding the next stage of the recruitment process.
Pay: £25,000.00-£35,000.00 per year
Benefits:
- Company events
- Gym membership
Work Location: In person
