Job title: Employee Relations and Policy Manager
Office location with Hybrid working: Hammersmith London (3 days in office)
About the role and the Team:
At Hyperoptic our people are central to everything we do. We're looking for an experienced and commercially minded Employee Relations Manager to lead on complex ER casework, support organisational change, and help ensure we continue to build a fair, high-performing and respectful workplace culture. This is an opportunity to work across the business, partnering with managers, HR Business Partners, Directors and the Executive team to deliver practical, balanced and legally compliant people solutions.
You will manage the end-to-end employee relations casework for Hyperoptic ensuring that we act in the right way, both managing your own mid-to-complex cases and ensuring that we are managing risk appropriately. You will also be responsible for supporting organisational change, where we aim to treat people with respect and deliver the right outcomes for the business. You'll be able to tailor your approach working with both individual line managers and providing advice to our Managers and Executive team as needed with support from more senior colleagues as necessary.
What will you be doing?
Managing complex employee relations cases end-to-end, including disciplinary, grievance, capability and absence matters
Providing expert advice and coaching to managers and HR Business Partners to ensure fair, consistent and commercially focused outcomes
Leading and supporting organisational change activity, including restructures, redundancy consultations, and senior exits
Identifying and managing employee relations risk, escalating where appropriate and recommending pragmatic solutions
Developing, reviewing and implementing HR policies in line with employment legislation and best practice
Building strong relationships with key stakeholders across the business, including senior leaders
Managing relationships with external legal counsel where required
Leading or contributing to key ER and people-related projects
Supporting the continuous improvement of ER processes, documentation and ways of working
What we are looking for?:
Degree qualified and/or CIPD qualified (Level 5 or above preferred)
Significant experience managing complex ER casework within a fast-paced, multi-site organisation
Strong experience supporting organisational change, including redundancy and consultation processes
Excellent working knowledge of UK employment law and HR best practice
Proven ability to influence and coach managers at all levels, including senior stakeholders
Strong policy drafting and written communication skills with excellent attention to detail
Confident managing sensitive situations with professionalism and sound judgement
Able to balance employee experience with commercial priorities
Proactive, resilient and comfortable taking ownership to drive cases through to resolution
Why work for us?
We are proud to have been recognized as the Which? Great Value Broadband Provider in March 2026. In 2023, we were voted Broadband Provider of the Year at the Uswitch Telecoms Awards by 20,000 customers and received the Fair Terms Gold Award. Additionally, we have earned the Great Place to Work Certification (2022-23) and were named among the UK's Best Workplaces for Wellbeing (2022).
Going beyond the expected
Whatever we're doing - whether we're liaising with property professionals, delivering our network, or installing in a customer's home, going beyond the expected is the benchmark for everything we do. How we work is shaped by our three culture principles:
We work smarter, together
We stay focused
We strive for excellence
Some of our key Benefits
Competitive salary
Global Remote working for up to 2 week per year for those who are able to work remotely
25 days' paid holiday increasing each year, to a max of 35
Extra days off for your birthday, moving home, wedding/civil partnership and to volunteer
Private medical Insurance provided by AXA health
Life assurance giving you cover of 4 times your base salary
Partnership with the Kings Trust
Our pension scheme matches your contributions up to 4%
Retail offers — discounts from hundreds of recognisable brands
Free Hyperoptic broadband if you live in a Hyperoptic area
Enhanced pay for new parents
We're committed to providing equal opportunities to all applicants and employees. In fact, this is at the heart of our culture and values. We welcome applications from candidates from all walks of life.
What happens next?
You apply
We carefully review your application
We'll get back to you — even if it's a no (for now)
